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Shipping integrations connect your HoopAI store to third-party shipping platforms that handle rate calculation, label printing, tracking number generation, and carrier management. Instead of manually creating shipping labels outside the platform, you can fulfill orders directly from HoopAI.

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Supported shipping integrations

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Shippo setup

1

Create a Shippo account

Sign up at goshippo.com and connect your preferred carriers (USPS, UPS, FedEx, DHL, etc.).
2

Connect Shippo in HoopAI

Navigate to Settings > Integrations, find Shippo, and click Connect. Enter your Shippo API token to authorize the connection.
3

Configure shipping settings

In your store’s shipping settings, select Shippo as the rate provider. The platform will pull real-time rates from Shippo at checkout based on package dimensions and destination.

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ShipStation setup

1

Create a ShipStation account

Sign up at shipstation.com and configure your carriers and shipping presets.
2

Connect ShipStation in HoopAI

Navigate to Settings > Integrations, find ShipStation, and click Connect. Follow the OAuth authorization flow.
3

Map your store

ShipStation will detect your HoopAI store. Confirm the mapping so orders flow automatically from HoopAI to ShipStation.

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Custom shipping carriers

For carriers not supported through Shippo or ShipStation, add a custom carrier:
  1. Go to your store’s Shipping Settings.
  2. Click Add Custom Carrier.
  3. Enter the carrier name and configure flat-rate or weight-based shipping rates manually.
  4. Custom carriers appear as shipping options at checkout alongside integrated carriers.

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Printing shipping labels

After an order is placed:
1

Open the order

Navigate to Payments > Orders and click the order you want to fulfill.
2

Generate the label

Click Create Shipping Label. If Shippo or ShipStation is connected, the platform pulls rates from your connected carriers. Select the carrier and service level.
3

Print the label

Download the label as a PDF and print it. The label includes the recipient address, return address, barcode, and tracking number.
4

Mark as shipped

The order status updates automatically to Shipped and the tracking number is saved to the order record.

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Tracking numbers

When a shipping label is generated, the tracking number is:
  • Saved to the order record in HoopAI
  • Included in the shipping confirmation email sent to the customer
  • Visible in the customer portal under order details
  • Linked to the carrier’s tracking page for real-time updates

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Packing slips

Generate packing slips for each order to include in the package:
  1. Open the order and click Print Packing Slip.
  2. The packing slip includes order number, items, quantities, and customer address.
  3. Customize the packing slip template with your logo and branding in the store settings.

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Rate calculation at checkout

When a shipping integration is active, checkout displays real-time shipping rates:
  • Rates are calculated based on package weight, dimensions, and destination
  • Multiple carrier options can be shown (economy, standard, express)
  • The customer selects their preferred shipping method before completing payment
Offer at least two shipping speed options at checkout — a budget option and an express option. This gives customers control and can increase conversion rates by reducing the friction of a single expensive shipping rate.
Shipping integrations calculate rates based on the product weights and dimensions you configure in the product catalog. Ensure these values are accurate to avoid undercharging or overcharging for shipping.
Last modified on March 6, 2026