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Media Storage is a centralized repository for hosting your brand’s media resources. This consolidation allows for efficient management of assets, eliminating the need for a cluttered desktop and enabling access to your resources from anywhere. You can access Media Storage from the left sidebar of your Hoop account. Uploaded files are organized with small icons that indicate file type.
Supported media types in Media Storage

Media library with file type icons and list view toggle

Click any file to view its dimensions, orientation, and file size. Switch to list view for a more detailed breakdown of file characteristics. Hover over any file and click the down arrow icon to download it directly.
Download a file from Media Storage

Hover to reveal the download icon on any file

List view with file details

List view showing detailed file metadata

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Supported formats

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Image formats

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Document formats

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Video formats

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Audio formats

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Font formats

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Feature-specific file size limits

Different Hoop features have specific file size limits:
To allow contacts to share files through forms, add a File Upload custom field to your form or survey.
Media file actions

Media file actions — copy link, download, move to folder, or delete from Media Storage

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Practical applications

Use high-quality images and videos to create engaging landing pages. Recommended hero image size: 1920 × 1080 px minimum.
Schedule posts with eye-catching images and GIFs to improve social media engagement. Maximum file size is 10 MB for social posts.
Enhance your membership site with downloadable resources such as PDF guides or instructional videos. The 50 MB limit applies to individual file uploads.
Collect valuable information and feedback by allowing file uploads in surveys. Add a File Upload custom field to enable this functionality.

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FAQs

Use a compression tool to reduce file size without significantly impacting quality. For videos, consider hosting on YouTube or Vimeo and embedding the URL instead of uploading directly.
Yes, numerous online tools and software can convert files to compatible formats. For images, tools like Squoosh, TinyPNG, or Adobe Express work well.
Use WebP format for all web images where possible. WebP files are 25–35% smaller than equivalent JPEGs at the same visual quality, improving page load speed.
Last modified on March 4, 2026