Skip to main content
Media Storage is a centralized repository for hosting your brand’s media resources. This consolidation allows for efficient management of assets, eliminating the need for a cluttered desktop and enabling access to your resources from anywhere. You can access Media Storage from the left sidebar of your Hoop account. Uploaded files are organized with small icons that indicate file type.
Supported media types in Media Storage
Click any file to view its dimensions, orientation, and file size. Switch to list view for a more detailed breakdown of file characteristics.
List view with file details

​
Supported formats

​
Image formats

FormatExtension
PNG.png
JPEG.jpg, .jpeg, .jfif, .pjpeg, .pjp
TIFF.tif, .tiff
WebP.webp
SVG.svg
Icon.ico, .cur
GIF.gif

​
Document formats

FormatExtension
PDF.pdf
Word.doc, .docx
Excel.xls, .xlsx, .xlsm
PowerPoint.ppt, .pptx, .pptm
Text.rtf, .txt

​
Video formats

FormatExtension
AVI.avi
QuickTime.qt, .qtc, .mov, .moov
MP4.mp4
Ogg.ogv
Windows Media Video.wmv, .asf
WebM.webm

​
Audio formats

FormatExtension
AIFF.aif, .aiff, .aifc
MIDI.mid, .midi
Windows Audio.wav
Ogg.oga
WebM audio.weba
MPEG.mp3

​
Font formats

FormatExtension
TrueType.ttf
OpenType.otf
WOFF.woff
WOFF2.woff2

​
Feature-specific file size limits

Different Hoop features have specific file size limits:
FeatureLimitAccepted formats
Funnels — Videos4 GBAll video formats
Funnels — Audio100 MBAll audio formats
Funnels — Images100 MBAll image formats
Funnels — Files100 MBAll document formats
Social Planner10 MBPNG, JPEG, GIF
Memberships50 MBAll formats
Forms and Surveys50 MBAll formats
To allow contacts to share files through forms, add a File Upload custom field to your form or survey.

​
Practical applications

Use high-quality images and videos to create engaging landing pages. Recommended hero image size: 1920 × 1080 px minimum.
Schedule posts with eye-catching images and GIFs to improve social media engagement. Maximum file size is 10 MB for social posts.
Enhance your membership site with downloadable resources such as PDF guides or instructional videos. The 50 MB limit applies to individual file uploads.
Collect valuable information and feedback by allowing file uploads in surveys. Add a File Upload custom field to enable this functionality.

​
Troubleshooting

What if my file exceeds the size limit? Use a compression tool to reduce file size without significantly impacting quality. For videos, consider hosting on YouTube or Vimeo and embedding the URL instead of uploading directly. Can I convert files to a supported format? Yes, numerous online tools and software can convert files to compatible formats. For images, tools like Squoosh, TinyPNG, or Adobe Express work well.
Use WebP format for all web images where possible. WebP files are 25–35% smaller than equivalent JPEGs at the same visual quality, improving page load speed.
Last modified on March 4, 2026