Skip to main content
HoopAI forms can collect payments directly — ideal for registration fees, service deposits, product sales, and donations.

​
Adding payment elements to forms

1

Open the form builder

Go to Sites → Forms & Surveys and create or edit a form.
2

Add a payment element

Drag the Payment or Order Form element onto your form canvas.
3

Connect your payment gateway

If not already connected, go to Settings → Payments → Integrations and connect Stripe. You can also use PayPal or Square.
4

Configure the payment

Set the product, amount, and payment type (one-time or recurring).

​
Connecting Stripe

1

Go to payment settings

Navigate to Settings → Payments → Integrations.
2

Connect Stripe

Click Connect Stripe and follow the OAuth flow to authorize your Stripe account.
3

Set as default

Make Stripe your default payment gateway for forms and invoices.
You need a verified Stripe account to accept payments. HoopAI does not store card details — all payment processing is handled by Stripe.

​
Payment types

​
One-time payments

Charge a fixed amount when the form is submitted. Use for:
  • Registration fees
  • Service deposits
  • Product purchases
  • Event tickets

​
Recurring payments

Set up subscriptions charged on a schedule:
IntervalExample
Weekly$25/week coaching sessions
Monthly$99/month membership
Quarterly$249/quarter retainer
Yearly$999/year premium access

​
Donation forms

Allow the customer to enter a custom amount:
  1. Add a Number field for the donation amount
  2. Map it to the payment element’s amount field
  3. The customer enters any amount they choose

​
Order bumps

Add a secondary offer at checkout that customers can add with a single click:
1

Add an order bump element

In the form builder, add an Order Bump below the payment element.
2

Configure the bump product

Select the product, set the price, and write a compelling description.
3

Customize the display

Set the checkbox label (e.g., “Yes! Add the VIP upgrade for just $29”).

​
Product selection

Let customers choose from multiple products or options:
  • Dropdown — customer selects one product from a dropdown list
  • Radio buttons — customer picks one option from visible choices
  • Checkboxes — customer selects multiple products
  • Quantity field — customer sets how many of a product they want
Map these to your product catalog so the correct amount is charged.

​
Tax handling

OptionHow it works
Tax inclusivePrices shown already include tax
Tax exclusiveTax is calculated and added at checkout
Tax by regionTax rate varies based on the customer’s location
No taxNo tax is collected (digital products in some jurisdictions)
Configure tax settings in Payments → Taxes. Tax rates are applied automatically based on your configuration.

​
Confirmation after payment

After a successful payment, configure what happens:
  • Thank-you message — display a confirmation message on the same page
  • Redirect — send the customer to a thank-you page or next step
  • Email receipt — automatically send a receipt via email
  • Workflow trigger — fire a workflow for fulfillment, onboarding, or follow-up
Configure these in the form’s Submission Actions settings.

​
Frequently asked questions

Stripe is the primary gateway and supports the most features. PayPal and Square are also supported for basic payments.
Yes. Create coupons in Payments → Coupons and enable the coupon code field on your payment form.
The form submission is not completed. The customer sees an error message and can retry with a different card.
Yes, if enabled in your Stripe account. These appear automatically as payment options when available.
Last modified on March 6, 2026