Community Posts

Posts are the primary way members communicate inside a community. Whether sharing a win, asking a question, or responding to a challenge prompt, posts drive the day-to-day activity that keeps your community alive. The HoopAI platform supports rich post formats, threaded comments, emoji reactions, and robust moderation tools to help you maintain a high-quality space.

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Creating a post

Members and admins create posts from inside any Feed channel:

1. Click inside the Write something… text box at the top of the feed.
2. Type the post content.
3. Use the toolbar to add formatting, media, or extras:
   • Bold, italic, and underline — basic text formatting
   • Images — upload one or more photos to the post
   • Video — upload or embed a video clip
   • GIFs — search and insert animated GIFs from the built-in GIF library
   • File attachments — share a downloadable PDF, spreadsheet, or other file
   • Poll — create a multiple-choice poll for members to vote on
   • Tags — tag specific members using @username to notify them
4. Click Post to publish.

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Post types

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Reactions

Members react to posts and comments with emoji reactions. The reaction counts appear beside each post and provide social proof that content is valued. Common reactions include like, love, celebrate, and insightful — available from the reaction picker beneath each post. Admins can see reaction totals in the content moderation panel when reviewing community activity.

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Comments and threads

Each post has a comment section. Members click Comment beneath a post to open the reply field. Comments support:

• Plain text — type a response and press Enter to publish
• @mentions — tag another member to send them a notification
• Emoji reactions — react to individual comments in addition to the parent post
• Nested replies — reply directly to a specific comment to keep conversations threaded

Admins and moderators can delete individual comments or entire comment threads without deleting the parent post.

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Chat channels

Chat channels offer a more conversational, real-time experience compared to feed channels. In a chat channel:

• Messages are shorter and appear in a continuous thread without the full-post card format
• Members see a running chronological log of messages
• Threads can be started off a single message for side conversations
• Members are shown as online or offline when active
• New messages appear live without needing to refresh the page

Chat channels work well for office hours, live event side-conversations, and rapid-fire questions during a live call.

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Post visibility and moderation

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Post approval queue

Enable the Post Approval moderation setting on a group to hold all new member posts in a queue for review before they are visible to others:

1. Open the group settings.
2. Enable Require Post Approval.
3. Any new post from a member lands in the Pending Posts queue in your admin panel.
4. Approve or decline each post. Approved posts go live immediately; declined posts are removed and the member can be notified with a reason.

This is useful for new communities, high-profile launches, or any group where maintaining content quality is critical.

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Pinning posts

Pin important posts to keep them at the top of the feed:

1. Click the … (more options) menu on any post.
2. Select Pin Post.
3. The post moves to the top of the feed and stays there until unpinned.

Only admins and moderators can pin posts. Pinned posts are ideal for community rules, weekly challenge prompts, important announcements, and resource hubs.

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Deleting posts and comments

To remove a post or comment:

1. Click the … menu on the post or comment.
2. Select Delete.
3. Confirm the deletion.

Deleted content is permanently removed and cannot be recovered. Admins can delete any member’s content; regular members can only delete their own.

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Muting and banning members

If a member is violating community guidelines:

• Mute — prevents the member from posting or commenting for a set period without removing them from the group
• Ban — permanently removes the member from the group and prevents them from rejoining
• Report — flag the post or member for admin review (members can also report content using the report function on any post)

Access these options from the … menu on the member’s post or from the Members tab in the group settings.

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Tagging and mentions

Use the @ symbol followed by a member’s username to tag them in a post or comment. Tagged members receive an in-app notification and an optional email notification (depending on their preferences) directing them to the post. Tagging is a powerful way to:

• Draw a specific member’s attention to a relevant discussion
• Welcome new members publicly
• Credit someone for their contribution

The Community Tagging feature also allows you to create topic tags (e.g. #marketing-tips, #accountability) so members can filter and discover posts by subject.

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Embedding media from third-party platforms

In post and comment editors, you can embed content from external platforms by pasting the URL directly into the post body. Supported embed sources include YouTube, Vimeo, Spotify, and other standard oEmbed-compatible platforms. The embedded player appears inline — members can watch or listen without leaving the community feed.

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Frequently asked questions