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Media Storage is the centralized file library for your Hoop account. Every image, video, audio clip, PDF, and font file you use across your funnels, websites, emails, courses, and social posts is stored and managed here.
Media Storage overview

Accessing media storage

Click Media Storage in the left navigation sidebar. This opens your Media Library where you can view uploaded content, create images using Content AI, and upload new media.

Library features

Filters

Filter the images displayed by file location. Items you have uploaded are stored in My Media. Explore backgrounds and content from Unsplash or Pixabay by selecting the corresponding option.
Media Storage filters
Use the search bar to quickly find any media file in your library. Locate images, audio clips, or video files with just a few clicks.
Media Storage search

Sorting

Use the sort dropdown to rearrange how your content appears. Sort items by Name, Size, or Last Modified.
Media Storage sorting

Display

Toggle between grid view for visual browsing and list view for a detailed breakdown of file metadata.
Media Storage display toggle

Folders

Folders you have created appear at the top of your library. Click a folder to browse its contents.
Media Storage folders

Files

Files not organized into folders appear below the folder list.
Media Storage files

Managing media

Uploading files

Click the Upload button to select multimedia files from your computer. Once the upload completes, files appear in your media library for immediate use.
Upload files to Media Storage

Creating folders

Click New Folder and enter a name to create a new organizational folder. Give each folder a name that reflects its content type or campaign.
Create a new folder

Google Drive integration

Connect your Google Drive account to access and sync files without switching between platforms.
Connect Google Drive

Creating images using AI

Click the AI button to generate images using Content AI. Images created using this feature incur a usage fee.
Create AI images

Downloading files

Hover over any file and click the down arrow icon to download it to your computer.

Actions menu

Click the three-dot icon on any file to access options: Select, Get Link, Move to Folder, Rename, and Move to Trash.
Media Storage actions menu

File preview

Click on any file to preview it. The preview shows upload date, file size, and specifications, plus options to download or copy the file link.

Multi-select

Select multiple files by using the action dropdown or by clicking and dragging across items. With files selected, you can move, download, or delete them in bulk.
You can select and download up to 100 files at a time. Files larger than 2 GB will be skipped in multi-download and must be downloaded individually. When in multi-select mode, Rename, Get Link, and Preview options are disabled for selected files.

Trash and deleted items

Click the three-dot menu in the top-right corner to access deleted items and view storage usage.
  • Items remain in the trash for up to 30 days and can be restored by selecting them and clicking Restore
  • Remove items permanently by clicking Delete Forever
  • Click Restore All to restore all trashed items at once
  • Click Empty Trash to permanently delete everything in the trash

Using media across the platform

Files stored in Media Storage are available wherever you insert media:
  • Page builder — insert images, videos, and SVGs on funnel and website pages
  • Email builder — embed images in email campaigns and automations
  • Course editor — attach PDFs and media to membership lessons
  • Social planner — attach images and videos to scheduled social posts
  • Chat widget — send images in conversation replies
Last modified on March 4, 2026