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Every file you upload to Media Storage receives a permanent, publicly accessible URL backed by a content delivery network (CDN). You can copy this link and paste it into any tool, platform, or message — no login or authentication is required to view files through their direct link. When you upload a file to the HoopAI platform, the file is stored on CDN infrastructure and assigned a stable URL. That URL does not change when you rename the file, move it to a folder, or reorganize your library. This means any links you have already shared or embedded remain valid even after you make organizational changes. All media file URLs are publicly accessible by default. There is no private-file toggle or access control at the individual file level — anyone with the link can view or download the file. There are two ways to get the direct URL for any file.

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From the three-dot action menu

  1. In Media Storage, locate the file you want to share
  2. Hover over it and click the three-dot icon that appears
  3. Click Get Link
  4. The URL is immediately copied to your clipboard — no dialog or confirmation step appears

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From the file preview

  1. Click on any file to open its preview panel
  2. In the preview, locate the copy link icon (usually shown as a chain-link icon in the top-right area of the preview)
  3. Click it to copy the URL to your clipboard
Once you have the URL on your clipboard, you can paste it into:
  • Image fields in funnel and website builders — paste the URL directly into the image source field to embed the file without re-uploading
  • Email HTML editors — embed images in the raw HTML of an email template using a standard <img src="..."> tag
  • External platforms — any third-party tool that accepts a direct media URL (landing page builders, ad platforms, CMS systems, etc.)
  • SMS and chat messages — paste the link into a message to share a downloadable file with a contact
  • Workflow actions — reference the URL in automation steps that send emails, SMS messages, or webhooks

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Embedding images vs. linking documents

For images, pasting the URL into an image element source field embeds the image visually. The CDN serves the image directly, so it loads fast and renders inline. For documents (PDFs, Word files, etc.), the link opens or prompts a download of the file in the recipient’s browser. You cannot preview a PDF inline using only a Media Storage link — use an embed element or a third-party PDF viewer if you need inline rendering. For videos, direct links open the raw video file in the browser or trigger a download, depending on the browser. To present a video with a player interface and controls, use the hosted video element within the funnel or website builder instead of pasting a raw link. See Video hosting for details.

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Sharing files with people outside HoopAI

Direct media links are publicly accessible without any authentication. You can share them with clients, customers, or collaborators by:
  • Pasting the link into an email or chat message
  • Including the link in a document or presentation
  • Using the link as the href in a button or hyperlink on a funnel page
Because links are public, avoid uploading files that contain sensitive information (contracts with private terms, personal data, internal documents) unless you intend for those files to be discoverable by anyone with the link. Renaming a file in Media Storage changes its display name in the library but does not change the underlying CDN URL. All existing embeds and shares remain functional after a rename.
Deleting a file permanently removes it from the CDN. Any links or embeds pointing to a deleted file will return a broken image or a 404 error. If you need to retire a file without breaking existing links, move it to a folder you designate for archived assets rather than deleting it.

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Bulk sharing

The media library does not generate a single link that bundles multiple files. To share multiple files, copy each file’s link individually. For use cases requiring a collection of files (e.g., a press kit, an asset bundle for a client), consider uploading the files as a ZIP archive — the ZIP receives a single direct link that recipients can download and extract.

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FAQs

Individual file-level privacy controls are not currently available. All files stored in Media Storage are publicly accessible via their direct URL. For gated content delivery (e.g., course materials only accessible after purchase), use the Memberships module to host and restrict access to the content rather than relying on Media Storage links alone.
Last modified on March 5, 2026