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Overall account storage
There is no total storage limit for your HoopAI account. You can upload an unlimited number of files across images, videos, audio, documents, and fonts. The only constraints are the per-file size limits described below.Per-file upload limits (Media Library)
These limits apply whenever you upload directly to Media Storage:| File type | Maximum file size |
|---|---|
| Videos | 4 GB |
| Images | 100 MB |
| Audio | 100 MB |
| Documents | 100 MB |
| Fonts | 100 MB |
Per-feature file size limits
Individual tools within the platform apply their own limits, which may be lower than the base Media Library limits. The file you upload to the library may be within the library limit but still too large for a specific use.| Feature | Images | Videos | Audio | Documents |
|---|---|---|---|---|
| Media Library | 100 MB | 4 GB | 100 MB | 100 MB |
| Funnels and websites | 100 MB | 4 GB | 100 MB | 100 MB |
| Courses and memberships | 50 MB | 5 GB | 50 MB | 50 MB |
| Social planner | 10 MB | 1 GB | 100 MB | 100 MB |
| Forms and surveys | 50 MB | 50 MB | 50 MB | 50 MB |
| Email attachments | — | — | — | 20 MB |
Email attachments over 20 MB are automatically converted to a shared link rather than a binary attachment. The file is stored in Media Storage and a download link is inserted into the email in place of the attachment.
Viewing storage usage
The HoopAI platform provides a storage usage breakdown organized by module. To view it:- Open Media Storage in the left sidebar
- Click the three-dot menu in the top-right corner of the media library
- Select Storage Usage (or Deleted Items to manage trash)
Reducing file sizes before uploading
If a file exceeds a limit, these techniques can help:Images
- Convert to WebP format — WebP files are 25–35% smaller than equivalent JPEGs at the same visual quality. Tools like Squoosh (squoosh.app) convert images in your browser without software installation.
- Use TinyPNG or Compressor.io to reduce PNG and JPEG sizes without a noticeable drop in quality.
- Resize images to the actual display dimensions needed. A 6000 × 4000 px photo scaled down to 1200 × 800 px before upload is dramatically smaller.
Videos
- Use HandBrake (free, open-source) to compress video files using H.264 or H.265 encoding while retaining acceptable quality.
- Reduce resolution — if the original footage is 4K but the display context is a funnel page, encoding at 1080p (1920 × 1080) produces a much smaller file.
- Alternatively, host the video on YouTube or Vimeo and embed it using the embed element in the page builder instead of uploading the file directly.
Documents
- Use Smallpdf or Adobe Acrobat to compress PDFs. Removing embedded fonts, downsampling images inside the PDF, and flattening layers can significantly reduce file size.
Multi-download limits
When downloading multiple files at once in bulk mode, you can select up to 100 files per download operation. Individual files larger than 2 GB are skipped in bulk downloads and must be downloaded one at a time.FAQs
Is there a monthly upload limit or bandwidth cap?
Is there a monthly upload limit or bandwidth cap?
No. There are no monthly upload limits, bandwidth caps, or data transfer fees associated with media storage on the HoopAI platform.
What happens if I try to upload a file over the size limit?
What happens if I try to upload a file over the size limit?
The upload will fail and an error message will indicate that the file exceeds the maximum allowed size. The file is not partially uploaded — nothing is saved to your library.
Do files in the trash count toward storage?
Do files in the trash count toward storage?
Yes. Files moved to the trash remain in your storage until permanently deleted. Use Empty Trash to free up space occupied by deleted files, or remove individual items using Delete Forever from the trash view.
Can I upload a 5 GB video to use in a course?
Can I upload a 5 GB video to use in a course?
Courses and memberships support video files up to 5 GB, which is higher than the base Media Library limit of 4 GB. However, the standard upload path through Media Storage is capped at 4 GB per file. Very large course videos are best compressed to under 4 GB before upload.
Why is the social planner image limit only 10 MB?
Why is the social planner image limit only 10 MB?