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Choosing the right voice for your Voice AI agent is critical — it shapes how callers perceive your brand. HoopAI provides a library of built-in voices and supports importing custom voices from ElevenLabs for businesses that need a unique or branded sound.

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Built-in voices

HoopAI includes a curated library of natural-sounding AI voices. Each voice varies in:
  • Gender — male and female options
  • Accent — American English, British English, Australian, and more
  • Tone — professional, friendly, calm, energetic
  • Speaking speed — natural cadence that can be adjusted in settings
To browse voices, go to your Voice AI agent’s settings and open the Voice section. Click the Play icon next to any voice to hear a sample.

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ElevenLabs voice imports

For businesses that need a wider selection or a custom-cloned voice, HoopAI integrates with ElevenLabs, providing access to 200+ additional voices.
1

Connect ElevenLabs

Go to Settings > Integrations and connect your ElevenLabs account using your API key.
2

Browse imported voices

Once connected, ElevenLabs voices appear alongside the built-in library in your Voice AI agent’s voice selection panel.
3

Select and save

Choose an ElevenLabs voice, preview it, and save. Your agent will use this voice for all future calls.

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Previewing voices

Before assigning a voice to your agent, always preview it:
  1. Open the voice selection panel in your agent’s settings
  2. Click the Play button next to any voice
  3. Listen for clarity, tone, and natural pacing
  4. Test with sample phrases from your typical conversations
Preview voices with phrases your agent will actually say — greetings, appointment confirmations, and common Q&A responses. Some voices handle technical terms or numbers differently.

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Voice characteristics

When selecting a voice, consider:

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Custom voice cloning

With an ElevenLabs Professional plan, you can clone a real voice:
  1. Record a high-quality voice sample (minimum 30 seconds, ideally 3-5 minutes)
  2. Upload the recording to your ElevenLabs account
  3. ElevenLabs processes and creates a cloned voice
  4. The cloned voice appears in your HoopAI voice selection panel
Voice cloning requires explicit consent from the voice owner. Ensure you have written permission before cloning any voice. Using someone’s voice without consent may violate privacy laws.

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Best practices for voice selection

  • Test before going live — make several test calls with your chosen voice to verify it sounds natural in real conversations
  • Match the use case — an after-hours support agent may benefit from a calm, reassuring voice, while a sales follow-up agent might use a more enthusiastic tone
  • Consider your audience — choose a voice that your typical callers will find approachable and trustworthy
  • Review periodically — as new voices become available, evaluate whether a newer option better fits your needs
Last modified on March 6, 2026