Built-in voices
HoopAI includes a curated library of natural-sounding AI voices. Each voice varies in:- Gender — male and female options
- Accent — American English, British English, Australian, and more
- Tone — professional, friendly, calm, energetic
- Speaking speed — natural cadence that can be adjusted in settings
ElevenLabs voice imports
For businesses that need a wider selection or a custom-cloned voice, HoopAI integrates with ElevenLabs, providing access to 200+ additional voices.Connect ElevenLabs
Go to Settings > Integrations and connect your ElevenLabs account using your API key.
Browse imported voices
Once connected, ElevenLabs voices appear alongside the built-in library in your Voice AI agent’s voice selection panel.
Previewing voices
Before assigning a voice to your agent, always preview it:- Open the voice selection panel in your agent’s settings
- Click the Play button next to any voice
- Listen for clarity, tone, and natural pacing
- Test with sample phrases from your typical conversations
Voice characteristics
When selecting a voice, consider:| Characteristic | Consideration |
|---|---|
| Tone | Match your brand personality — a law firm may prefer calm and measured, while a fitness studio benefits from upbeat and energetic |
| Speed | Natural cadence matters — you can adjust speed in advanced settings, but starting with a voice that naturally matches your pace produces better results |
| Accent | Choose an accent that resonates with your primary audience |
| Clarity | Some voices perform better with technical vocabulary — test with your specific domain language |
Custom voice cloning
With an ElevenLabs Professional plan, you can clone a real voice:- Record a high-quality voice sample (minimum 30 seconds, ideally 3-5 minutes)
- Upload the recording to your ElevenLabs account
- ElevenLabs processes and creates a cloned voice
- The cloned voice appears in your HoopAI voice selection panel
Best practices for voice selection
- Test before going live — make several test calls with your chosen voice to verify it sounds natural in real conversations
- Match the use case — an after-hours support agent may benefit from a calm, reassuring voice, while a sales follow-up agent might use a more enthusiastic tone
- Consider your audience — choose a voice that your typical callers will find approachable and trustworthy
- Review periodically — as new voices become available, evaluate whether a newer option better fits your needs