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When deploying AI features in your business, it is important to understand and comply with relevant regulations. This guide covers key compliance considerations for HoopAI AI tools.

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Regulatory frameworks

If you serve customers in the European Union:
  • Inform users that they are interacting with an AI system
  • Obtain consent before processing personal data through AI features
  • Honor data subject requests including the right to erasure and data portability
  • Document your AI processing activities in your records of processing
  • Review the Data privacy guide for HoopAI-specific data handling details
If you handle protected health information (PHI):
  • Do not include PHI in AI system prompts or knowledge bases without a BAA in place
  • Configure your AI agents to avoid requesting or storing sensitive health data in conversation
  • Review HoopAI HIPAA compliance capabilities with your account representative
For Voice AI and SMS-based Conversation AI:
  • Obtain prior express consent before making automated calls or sending AI-generated texts
  • Provide a clear opt-out mechanism in every interaction
  • Respect do-not-call lists and time-of-day calling restrictions
  • Disclose that the caller or responder is an AI system

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Best practices for compliance

  • Always disclose AI involvement in customer interactions
  • Regularly audit your AI configurations for compliance with applicable regulations
  • Keep your knowledge base and system prompts free of sensitive personal data unless necessary
  • Document your AI deployment decisions and the safeguards you have in place
  • Train your team on responsible AI use

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Next steps

Data privacy

How HoopAI handles data in AI features

AI safety overview

Our principles for responsible AI
Last modified on March 5, 2026