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When deploying AI features in your business, it is important to understand and comply with relevant regulations. This guide covers key compliance considerations for HoopAI AI tools.
Conversation AI bot goals with action and escalation settings

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Regulatory frameworks

If you serve customers in the European Union:
  • Inform users that they are interacting with an AI system
  • Obtain consent before processing personal data through AI features
  • Honor data subject requests including the right to erasure and data portability
  • Document your AI processing activities in your records of processing
  • Review the Data privacy guide for HoopAI-specific data handling details
If you handle protected health information (PHI):
  • Do not include PHI in AI system prompts or knowledge bases without a BAA in place
  • Configure your AI agents to avoid requesting or storing sensitive health data in conversation
  • Review HoopAI HIPAA compliance capabilities with your account representative
For Voice AI and SMS-based Conversation AI:
  • Obtain prior express consent before making automated calls or sending AI-generated texts
  • Provide a clear opt-out mechanism in every interaction
  • Respect do-not-call lists and time-of-day calling restrictions
  • Disclose that the caller or responder is an AI system

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Best practices for compliance

  • Always disclose AI involvement in customer interactions
  • Regularly audit your AI configurations for compliance with applicable regulations
  • Keep your knowledge base and system prompts free of sensitive personal data unless necessary
  • Document your AI deployment decisions and the safeguards you have in place
  • Train your team on responsible AI use

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Next steps

Data privacy

How HoopAI handles data in AI features

AI safety overview

Our principles for responsible AI
Last modified on March 5, 2026