Master feature table
The table below lists every AI feature available in HoopAI, what it does, where to access it in the platform, which plans include it, and a direct link to the setup documentation.Feature comparison
Each of HoopAI’s five core AI capabilities serves a distinct purpose. The comparison below helps you understand how they differ and where they overlap.
The Conversation AI agents list and the Voice AI agents list side by side
Conversation AI vs Voice AI
Content AI dashboard with text generation analytics and category filters
Reviews AI agents table showing configured review response agents and their settings
Reviews tab showing all received reviews with ratings, sources, and response status
Content AI vs Reviews AI
Knowledge base overview table showing uploaded documents and training data
Workflow AI vs other features
Knowledge base search interface for finding specific training content
When to use which feature
Use the decision matrix below to pick the right AI feature for your use case.- Customer-facing chat
- Phone automation
- Content creation
- Reputation management
- Workflow automation
Use Conversation AI when you want to:
- Answer customer questions automatically via SMS, web chat, or social media
- Qualify leads and collect contact information before handing off to a human
- Book appointments directly from a chat conversation
- Provide 24/7 support without staffing a live agent
Feature availability by plan
Not every AI feature is available on every plan. The table below summarizes availability across HoopAI’s plan tiers.AI features that are marked as “Included” may still consume usage credits depending on volume. See AI pricing and usage for detailed cost information.
Quick-reference links
Conversation AI
Automated text-based chat agents for lead qualification, support, and booking.
Voice AI
AI-powered phone agents for inbound and outbound calls.
Content AI
Generate blog posts, social captions, emails, and images.
Reviews AI
Automatic, sentiment-aware review responses.
Workflow AI
Add GPT-powered steps to your automations.
Knowledge base
Train your AI agents with your business data.
Flow builder
Design multi-step chat flows visually.
Bot training
Upload documents and FAQs to improve accuracy.
Multi-channel
Deploy chat AI across SMS, web, social, and more.
Next steps
AI models and capabilities
Learn which AI models power each feature and how they are evaluated.
AI pricing and usage
Understand costs, usage tracking, and optimization strategies.
Prompt engineering 101
Write better prompts for more accurate AI responses.
AI glossary
Definitions of AI terms used throughout HoopAI.