Conversation AI lets you deploy intelligent chatbots across every communication channel in HoopAI. These bots can answer customer questions, qualify leads, book appointments, and hand off to human agents when needed.
Key capabilities
| Feature | Description |
|---|
| Multi-channel support | Deploy across SMS, web chat, Instagram, Facebook, WhatsApp |
| Knowledge base | Train your bot with business-specific information |
| Lead qualification | Automatically qualify leads based on conversation data |
| Appointment booking | Book meetings directly through chat conversations |
| Human handoff | Seamlessly transfer to a team member when needed |
| Custom actions | Trigger workflows and update contact records |
How it works
Each Conversation AI bot is powered by a system prompt and an optional knowledge base. When a message arrives on an assigned channel, the bot:
- Reads the incoming message and conversation history
- Processes it through the AI model with your system prompt and knowledge base
- Generates a contextual response
- Takes actions (booking, tagging, escalating) as configured
Getting started
Last modified on March 5, 2026
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