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Conversation AI lets you deploy intelligent chatbots across every communication channel in HoopAI. These bots can answer customer questions, qualify leads, book appointments, and hand off to human agents when needed.
Navigate to Settings then Conversation AI in the HoopAI sidebar

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Key capabilities

FeatureDescription
Multi-channel supportDeploy across SMS, web chat, Instagram, Facebook, WhatsApp
Knowledge baseTrain your bot with business-specific information
Lead qualificationAutomatically qualify leads based on conversation data
Appointment bookingBook meetings directly through chat conversations
Human handoffSeamlessly transfer to a team member when needed
Custom actionsTrigger workflows and update contact records

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How it works

Each Conversation AI bot is powered by a system prompt and an optional knowledge base. When a message arrives on an assigned channel, the bot:
  1. Reads the incoming message and conversation history
  2. Processes it through the AI model with your system prompt and knowledge base
  3. Generates a contextual response
  4. Takes actions (booking, tagging, escalating) as configured
Flow builder overview showing the visual conversation flow editor
Flow builder canvas showing connected conversation nodes and branching logic
Conversation AI dashboard with analytics overview

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Bot overview

Once a bot is created, the bot overview screen gives you a summary of its configuration, status, and recent activity.
Bot overview page showing bot settings and status
Detailed bot overview with conversation metrics
Channel assignment panel showing SMS, Facebook, Instagram, WhatsApp, and web chat toggles
Bot features panel showing available capabilities

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Auto-pilot mode

Auto-pilot mode lets your Conversation AI bot operate fully autonomously — handling conversations end-to-end without human intervention. In this mode, the bot responds to every message, executes actions (booking, tagging, workflow triggers), and manages follow-ups independently.

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Enabling auto-pilot

  1. Open your bot’s settings in AI Agents > Conversation AI
  2. Set the bot’s operating mode to Auto-Pilot
  3. Configure the channels the bot should operate on
  4. Save

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When to use auto-pilot vs. suggestive mode

ModeBest for
Auto-pilotAfter-hours support, lead qualification, appointment booking, FAQ handling
SuggestiveComplex sales conversations, sensitive topics, new bot deployments being tested
In suggestive mode, the bot drafts responses that a team member reviews before sending. Use suggestive mode during initial deployment to verify response quality, then switch to auto-pilot once you are confident in the bot’s performance.
In auto-pilot mode, the bot sends messages without human review. Test thoroughly in suggestive mode first. Monitor conversations regularly after switching to auto-pilot to catch any issues early.

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Getting started

Bot settings

Configure your bot behavior and channel assignments

Knowledge base

Train your bot with business-specific information

Multi-channel deployment

Deploy your bot across all supported channels

Train your bot

Fine-tune responses with training data
Last modified on March 6, 2026