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Hoop’s AI Agents let you automate intelligent, human-like interactions across your customer touchpoints — without your team having to manually respond to every message or call.

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AI agent types

Conversation AI

Automated text-based bots that handle inbound messages on SMS, email, Facebook, Instagram, WhatsApp, and live chat — 24/7.

Voice AI

AI-powered phone agents that handle inbound and outbound calls, collect information, and book appointments.

Knowledge base

Centralized content repositories that train your AI bots to give accurate, context-specific answers.

Content AI

AI writing and image generation tools integrated across Hoop’s marketing features — social planner, blogs, emails, and more.

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How AI agents work together

A typical AI-powered customer flow in Hoop looks like this:
1

Contact reaches out

A lead sends an SMS, messages your Facebook page, or calls your business number.
2

AI agent responds

The Conversation AI or Voice AI agent handles the interaction — answering questions using your knowledge base, collecting contact details, and managing the conversation.
3

Action is taken

Based on the conversation outcome, the agent books an appointment, triggers a workflow, updates the contact record, or hands off to a human agent.
4

Follow-up is automated

Workflows continue the engagement — sending confirmation messages, follow-up sequences, or escalating to your team as needed.

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Key benefits

  • 24/7 availability — AI agents respond instantly, even outside business hours
  • Consistent messaging — every contact gets accurate, on-brand answers
  • Scalability — handle hundreds of simultaneous conversations without adding headcount
  • Actionable outcomes — bots don’t just answer questions; they book appointments, trigger workflows, and update records
  • Continuous improvement — train your bots with real conversation feedback, FAQs, and updated knowledge bases
Last modified on March 4, 2026