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Voice AI lets you create intelligent phone agents that handle inbound and outbound calls for your business. These agents can answer customer questions, book appointments, qualify leads, and escalate to human team members when needed.
Voice AI agents list in the HoopAI dashboard

Voice AI agents dashboard showing your configured agents

Create Agent button highlighted in the Voice AI agents list

Create Agent button in the Voice AI dashboard

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Key capabilities

Voice AI agent detail view with configuration and call history

Voice AI agent detail view showing configuration options and call history

Voice AI agent cards with status indicators and configuration summary

Voice AI agent cards showing status, phone number, and quick actions

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How it works

Voice AI agents use large language models to understand caller intent and respond naturally. Each agent is configured with a system prompt that defines its personality, knowledge, and behavior rules. When a call comes in (or goes out), the agent:
  1. Listens to the caller and converts speech to text
  2. Processes the text through the AI model with your system prompt
  3. Generates a response and converts it back to speech
  4. Takes actions (booking appointments, updating contacts) as configured
Voice AI agent overview with metrics and performance data

Voice AI agent overview showing key metrics and performance data

Voice AI agent details and configuration screen

Voice AI agent configuration and details view

Voice AI agent action menu showing edit, duplicate, and delete options

Agent action menu with options to edit, duplicate, and delete

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Getting started

Create your first agent

Step-by-step guide to building a Voice AI agent

Phone number setup

Configure phone numbers for your Voice AI agents

Inbound vs outbound

Choose the right call direction for your use case

Appointment booking

Set up real-time appointment booking during calls
Last modified on March 22, 2026