.png?fit=max&auto=format&n=EQK5eX9kTD8NzWwA&q=85&s=878008bf159fcc4964d0c0d508b6e400)
.png?fit=max&auto=format&n=EQK5eX9kTD8NzWwA&q=85&s=e7fddd192d86dd299bb26a190e6a7e96)
Reviews AI
Control AI behavior for automated review responses:- Create custom AI agents with unique personalities and response styles
- Set a delay before the AI automatically responds after a review is received
- Assign different agents to different review sources or rating ranges
Review link management
Configure how your review links are distributed:- Set a balance ratio across multiple review platforms
- Choose from Google, Facebook, or custom links
- Add links for multiple locations or platforms simultaneously
SMS review requests
Enable SMS requests
Enable SMS requests
Toggle SMS review requests on or off. When enabled, an SMS is sent to contacts after a configurable delay.
Customize the message
Customize the message
Edit the SMS template with your review link. A real-time preview updates as you type.
Include an image
Include an image
Optionally attach an image to your SMS review request for higher engagement.
Request behavior
Request behavior
Choose between Instant (send immediately) or Scheduled (send after a set delay).
Email review requests
Enable and configure
Enable and configure
Ensure Email Review Requests is enabled. Set the timing for when the first email is sent after a contact’s check-in.
Recurring emails
Recurring emails
Set a Maximum retries value greater than 1 to enable multiple follow-up attempts until the contact leaves a review or opts out.
Templates
Templates
Select from existing templates or create new ones in the email builder. See Email templates for review requests for details.
WhatsApp review requests
- Connect your WhatsApp Business account to send review requests via WhatsApp
- Build templates using the template builder
- Configure send timing and retry parameters similar to SMS and email
Reviews QR codes
Create personalized QR codes that link directly to your review page:- Add your logo, custom colors, text, and images
- Edit, delete, or download the QR code as a PDF
- Track scan metrics after distribution
Spam detection
Smart spam detection automatically identifies and flags potential spam reviews. AI-generated replies are withheld for flagged reviews until you review them manually.- Toggle spam detection on or off
- Manually review flagged items and unmark false positives
Platform integrations
The HoopAI Platform supports review aggregation from the following platforms:| Platform | Notes |
|---|---|
| Requires Google Business Profile connection | |
| Requires Facebook Page connection | |
| Yelp | Integration available |
| TrustPilot | Integration available |
| TripAdvisor | Integration available |
| Airbnb | Integration available |
| Amazon | Integration available |
| And more | Additional platforms supported |
Platform integrations are managed in Reputation > Settings > Integrations. Connect each platform to start pulling reviews automatically.