Reputation management is an integral part of your marketing strategy. The HoopAI Platform brings reviews, listings, and reputation tools directly into your workflow so you can build social proof and respond to customer feedback without switching between tools.
Review requests from marketing workflows
You can trigger review requests directly from automations and workflows. For example, automatically send a review request SMS or email a set number of days after a service appointment is completed.
This integrates with:
- Automation workflows — add a “Send Review Request” action to any workflow
- Pipelines — trigger a review request when an opportunity moves to “Won”
- Calendars — send review requests after appointments are completed
Share positive reviews directly to your connected social platforms from the Reputation section. This lets you turn your best reviews into social proof content quickly.
Go to reviews
Navigate to Reputation > Reviews.
Find a review to share
Browse your reviews and find one you want to share.
Share to social
Click the share icon and select which connected social accounts to post to. The platform generates a post with the review text and rating.
- Google Business Profile
- Facebook
- Yelp
- TrustPilot
- TripAdvisor
- Airbnb
- Amazon
- And more
Configure platform connections in Reputation > Settings > Integrations.
Multiple Facebook page integration
If you manage multiple Facebook Pages (for example, for different locations or clients), you can connect them all and view their reviews in a unified dashboard.
Navigate to Reputation > Settings to add additional Facebook Pages.
Review setup wizard
New to reputation management? The Review Setup Wizard walks you through connecting your review platforms, configuring your review request templates, and setting up your first review link — step by step.
Navigate to Reputation > Settings > Setup Wizard to get started.
WhatsApp & text message contact on GBP
Add WhatsApp or text message as a contact method on your Google Business Profile. When customers tap the contact button on Google, they can message you directly.
Configure this in Reputation > GBP Optimization > Overview.
Combining review requests, social sharing, and GBP optimization creates a compounding effect — more reviews lead to higher local search rankings, which drives more customers, which generates more reviews.
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