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The Reviews section displays all feedback from integrated social accounts automatically, but you may also have reviews from other platforms or offline sources. This article shows you how to manually add those reviews so all your customer sentiment is managed in one location. Start by navigating to Reputation > Reviews and clicking the Add Reviews button.
Add Reviews Button

Add Reviews button in the Reviews tab

You will see two options: Upload CSV and Add Manually.

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Option 1: Upload CSV

Use this method to import a batch of reviews at once.
1

Review file specifications

Before uploading, review the file specifications and download the sample file for a visual guide on how your file should be formatted.
CSV Upload

CSV upload with file format guide

2

Select a platform

Choose the review platform from the dropdown. Options include Amazon, Goodreads, Yelp, Zillow, and more. You can also add a custom platform if the desired one is not listed.
Platform Selection

Platform selection dropdown

3

Upload your file

Drag and drop your prepared CSV file into the upload area, then click Upload Reviews to load the reviews into your review widgets.
Upload Reviews

Upload Reviews button

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Option 2: Add manually

If you do not have a file prepared, you can add reviews individually.
1

Select a star rating

Highlight the number of stars the customer gave as their rating.
Star Rating

Star rating selector

2

Enter the review text

Copy and paste or type the customer’s review in the Testimonial field.
Testimonial Field

Testimonial text field

3

Upload a customer photo (optional)

If the customer shared a photo and consented to it being displayed publicly, you can upload it here. Requirements: between 200×200px and up to 5MB.
Profile Photo

Profile photo upload

4

Enter customer information

Enter the customer’s name and select the date of the review.
Customer Details

Customer details fields

5

Assign a platform

Choose the platform the review should be linked to. Add a custom platform if the desired one is not available.
Platform Assignment

Platform assignment

6

Add attachments and submit

Upload any relevant attachments, then click Submit to save the review.
Attachments and Submit

Attachment upload and submit

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Where manually added reviews appear

Once imported, manually added reviews appear alongside organic reviews from connected platforms in both the Reviews section and your review widgets.
Use manually added reviews to populate your review widgets quickly while you build up organic reviews from connected platforms such as Google and Facebook.

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FAQs

You can assign reviews to any supported platform shown in the platform dropdown — including Amazon, Goodreads, Yelp, Zillow, and more. If your desired platform is not listed, select Add Custom Platform to enter it manually.
Download the sample CSV file in the upload dialog to see the required column structure. At minimum your file should include the reviewer name, star rating, review text, review date, and platform. Ensure dates are formatted consistently.
Yes. Once imported, manually added reviews appear in your review widgets alongside organic reviews from Google and Facebook. This lets you showcase feedback from all platforms in one place.
Manually added reviews can be managed from the Reviews tab. Hover over the three-dot icon on the review card to access delete and other management options.
There is no published hard limit on CSV uploads. For very large imports, consider splitting your file into batches of a few hundred rows to ensure smooth processing.
Yes. When adding a review manually, you can upload the customer’s profile photo. Requirements: the image must be between 200×200px and up to 5MB.
Last modified on March 4, 2026