Collect and display branded video reviews from customers using shareable Video Collectors — no app installation required.
Video Testimonials is a feature designed to help you collect customer video reviews through shareable, fully branded Video Collectors. Customers can easily record or upload a video from either desktop or mobile devices, with no app installation required. Once submitted, videos can be reviewed internally and seamlessly displayed on your website using the Review Widget.Navigate to Reputation > Video Testimonials to access this feature.
The Video Collectors sub-section lets you manage collectors independently. Use the actions menu on each template or click the share icon to send a review request to a contact. The search bar allows you to quickly locate specific templates.
A Video Testimonial Collector is a branded, step-by-step tool that guides customers in recording or uploading video testimonials.
1
Start the creation process
Go to Reputation > Video Testimonials and click Create Collector.
Create Collector button
2
Name your template
Update the template name to something meaningful for easy identification.
Template name field
3
Configure the Welcome Page
Add a public collector title
Optionally enable a spokesperson image (a team member or yourself)
Enter the spokesperson’s details
Add a “How It Works” section with a brief explanation
Include a welcome message from the spokesperson
Welcome Page configuration
4
Set up the Questions Page
Add up to three questions for your respondents. Click +Add to create a new question or the bin icon to delete one.
Questions configuration
5
Configure the Attribution Page
After completing the questions, respondents identify themselves. Add a headline and supporting message for this section.
Attribution page settings
6
Set up the Thank You Page
Add a headline and message to acknowledge the submission. Include the spokesperson’s email for follow-up or support.
Thank You page
7
Apply branding
Enable and upload your logo
Choose whether to display a white background behind the logo
Configure background, text, secondary text, accent, and button colors
Logo and colors configuration
8
Save and preview
Click Save to apply your changes. Click Preview at any time to see exactly what your customers will experience.
Preview of the Video Testimonial Collector
Combine video testimonials with your star ratings widget for a complete social proof section on your website that builds trust with potential customers.
Do customers need to install an app to submit a video testimonial?
No. Customers record or upload their video directly from any modern browser on desktop or mobile — no app download required.
How do I send a video testimonial request to a contact?
In the Video Collectors tab, click the share icon next to any collector template to send a review request directly to a contact. You can also copy the collector link and share it manually via SMS, email, or social media.
Can I add up to how many questions per collector?
Each Video Testimonial Collector supports up to three questions. Use these to guide customers toward highlighting the most compelling aspects of their experience.
Where do submitted video testimonials appear?
Submitted responses appear in the Responses tab, filtered by collector. You can review, manage, and display approved testimonials using the Review Widget on your website.
Can I clone a collector template?
Yes. Click the three-dot icon on any collector in the Overview or Video Collectors tab and select Clone to create a copy with all settings pre-filled.
Can I brand the video collector with my logo and colors?
Yes. The Branding step in the collector builder lets you upload your logo and configure background, text, accent, and button colors to match your brand identity.
