Listings overview
The Listings Overview evaluates how your business performs across major platforms and provides a centralized snapshot of your online visibility.
- Total number of entities and their assigned categories
- Associated publishers
- Number of social media platforms where your listings have been identified
Online presence widget
Spotlights social media platforms that have not been fully configured for your entities, making it easy to identify gaps and link those platforms directly.
Incomplete business data widget
Shows how many entities are missing essential social media information. Completing these details ensures potential customers can easily discover and connect with your business.Suggestions widget
Review and apply recommended changes to enhance your business listings. These suggestions are based on updates submitted by publishers to keep your information accurate and up to date.
To-do list
Provides a concise summary of key actionable insights with brief explanations of their importance, helping you prioritize tasks that enhance your online presence.
Managing business information
Upload logo and gallery media
Business logos and photos can be uploaded, managed, and edited directly within the platform.
Select Media
Click Media to upload new images or edit existing ones. Supported formats: PNG, JPEG, WEBP, and static GIFs (max 5MB).
Business logos must maintain a consistent 1:1 aspect ratio to ensure uniformity across the platform.
Add service areas and hide address
Hide your address (optional)
Enable the Hide Business Address checkbox to keep your address private on online listings.
Add service areas
Enable “We provide service at customer locations” to open the Service Areas menu. Select the preferred area type: City, Zip Code, or Sub-locality.
Enter location details
Type a location — the system generates suggestions. Select the most appropriate from the list.
Listings analytics
The Listings Analytics Dashboard provides insights into your listings’ performance with real-time data.
| Metric | Description |
|---|---|
| Total listings impressions | How often your listings appear in search results |
| Total listings actions | User interactions including clicks, calls, and direction requests |
| Device usage over time | How users access listings across mobile, desktop, and tablet |
| Profile views | How many users are viewing your business listings |
| Platform insights | Breakdown of profile views by platform |
Request force sync
If listing updates are delayed, use Force Sync to manually request priority processing.Force Sync helps prioritize updates, but final publishing times still depend on each publisher.
- Listing updates have been pending longer than expected
- Changes are time-sensitive and need priority attention
- You want to take a proactive approach to managing listing accuracy
Choose sync scope
Force Sync can be applied at the entity level (all connected publishers) or publisher level (a specific publisher only).
Duplicate suppression
Duplicate listings — extra profiles that represent the same business — can split ranking power, confuse customers, and display outdated information. Duplicate Suppression helps you detect and remove these extra listings.
The Duplicate Suppression tab is only visible if the account has an active Yext entity.
How duplicate detection works
- Monthly automated scans run across major directories to identify potential duplicate listings
- Listings are flagged based on matching signals: business name, address, phone number (NAP), and other identifying details
- For multi-location brands, confirm the flagged listing is not a separate franchise, nearby branch, or previous address
Duplicate statuses
| Status | Meaning |
|---|---|
| Possible duplicate | Flagged and awaiting your review |
| Processing suppression | Suppression requested; publisher is reviewing (~24 hours, up to a week) |
| Suppressed | Duplicate removed from search results |
| Unable to suppress | Publisher declined; may need additional documentation |
Managing duplicates
Review the listings grid
Compare business name, address, phone number, and details to confirm it is truly the same business.
Suppress a confirmed duplicate
Click Suppress, then Confirm. The status changes to “Processing Suppression.”
Cancelling Yext listings
What if cancellation fails?
What if cancellation fails?
An error message will display. Submit a cancellation request to our support team for assistance.
Can I reactivate after cancellation?
Can I reactivate after cancellation?
Yes. You can reactivate Listings at any time by following the setup process within your account.
Will business info be removed after cancellation?
Will business info be removed after cancellation?
No. The information will remain in directories but will no longer be actively managed or updated through your account.
Is there a cancellation fee?
Is there a cancellation fee?
No. You can cancel at any time with no additional fees. Billing stops immediately upon cancellation.
Listing Add-on Cancellation is only applicable for those who submitted the form 30 days before initiating the cancellation request.
Listings sync status and error handling
Understanding sync status helps you identify when listing data is not propagating correctly across directories.Sync status indicators
| Status | Meaning |
|---|---|
| Synced | Business data matches what is published on the directory |
| Syncing | An update has been submitted and is being processed by the publisher |
| Error | The publisher rejected or could not apply the update |
| Not synced | No listing exists on that publisher for this entity |
Common sync errors and fixes
Publisher rejected the update
Publisher rejected the update
Some publishers have strict data validation requirements — for example, character limits on business names, required phone number formats, or mandatory website fields. Review the error details shown next to the publisher and update your listing information to match the publisher’s requirements.
Update has been syncing for more than 48 hours
Update has been syncing for more than 48 hours
Use Request Force Sync at either the entity or publisher level to re-submit the update with priority status. If the issue persists after 48 additional hours, contact HoopAI support.
Address validation failed
Address validation failed
Ensure your business address is formatted to match official postal standards. Use the full street address including suite or unit numbers. Service-area businesses without a public address can enable Hide Business Address and define service areas instead.
Phone number format rejected
Phone number format rejected
Format your phone number with the country code prefix (e.g., +1 for US numbers). Remove any extensions from the primary phone number field.
FAQs
Does HoopAI use Yext for listings management?
Does HoopAI use Yext for listings management?
Yes. The Listings feature is powered by Yext, which syncs your business information to major directories and review sites. An active Yext entity is required for the Listings section to function. Contact your platform administrator to enable it.
How long does it take for listing updates to appear on directories?
How long does it take for listing updates to appear on directories?
Most updates appear within 24–72 hours, though some publishers take longer. Use Request Force Sync to prioritize a pending update. Final publishing time ultimately depends on each individual publisher’s processing schedule.
Will cancelling Yext remove my business info from directories?
Will cancelling Yext remove my business info from directories?
No. Cancelling your Yext subscription stops active management and updates, but existing listing information already published on directories remains. Publishers do not automatically remove listings when you unsubscribe.
How does duplicate suppression work?
How does duplicate suppression work?
HoopAI runs automated monthly scans across major directories to identify listings that share the same business name, address, and phone number (NAP) as your active listing. Flagged duplicates are presented for your review — you can suppress confirmed duplicates or dismiss false positives. Suppression requests are sent to the publisher and typically resolve within 24 hours to one week.
Can I manage listings for multiple business locations?
Can I manage listings for multiple business locations?
Yes. Click Create Entity for each business location. Each entity has its own profile, sync status, analytics, and duplicate suppression queue. Switch between entities from the main Listings dashboard.
What image formats are supported for listings media?
What image formats are supported for listings media?
Supported formats are PNG, JPEG, WEBP, and static GIFs (no animated GIFs). Maximum file size is 5MB. Business logos must maintain a 1:1 aspect ratio. Use the built-in editor for cropping, mirroring, and rotating after upload.
What is the Incomplete Business Data widget?
What is the Incomplete Business Data widget?
This widget highlights entities that are missing key fields such as phone number, website, description, or hours. Completing these fields improves your visibility in local search results and ensures customers have accurate contact information.