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Listings overview
The Listings Overview evaluates how your business performs across major platforms and provides a centralized snapshot of your online visibility.
- Total number of entities and their assigned categories
- Associated publishers
- Number of social media platforms where your listings have been identified
Online presence widget
Spotlights social media platforms that have not been fully configured for your entities, making it easy to identify gaps and link those platforms directly.
Incomplete business data widget
Shows how many entities are missing essential social media information. Completing these details ensures potential customers can easily discover and connect with your business.Suggestions widget
Review and apply recommended changes to enhance your business listings. These suggestions are based on updates submitted by publishers to keep your information accurate and up to date.
To-do list
Provides a concise summary of key actionable insights with brief explanations of their importance, helping you prioritize tasks that enhance your online presence.
Managing business information
Upload logo and gallery media
Business logos and photos can be uploaded, managed, and edited directly within the platform.
Select Media
Click Media to upload new images or edit existing ones. Supported formats: PNG, JPEG, WEBP, and static GIFs (max 5MB).
Business logos must maintain a consistent 1:1 aspect ratio to ensure uniformity across the platform.
Add service areas and hide address
Hide your address (optional)
Enable the Hide Business Address checkbox to keep your address private on online listings.
Add service areas
Enable “We provide service at customer locations” to open the Service Areas menu. Select the preferred area type: City, Zip Code, or Sub-locality.
Enter location details
Type a location — the system generates suggestions. Select the most appropriate from the list.
Listings analytics
The Listings Analytics Dashboard provides insights into your listings’ performance with real-time data.
| Metric | Description |
|---|---|
| Total listings impressions | How often your listings appear in search results |
| Total listings actions | User interactions including clicks, calls, and direction requests |
| Device usage over time | How users access listings across mobile, desktop, and tablet |
| Profile views | How many users are viewing your business listings |
| Platform insights | Breakdown of profile views by platform |
Request force sync
If listing updates are delayed, use Force Sync to manually request priority processing.Force Sync helps prioritize updates, but final publishing times still depend on each publisher.
- Listing updates have been pending longer than expected
- Changes are time-sensitive and need priority attention
- You want to take a proactive approach to managing listing accuracy
Choose sync scope
Force Sync can be applied at the entity level (all connected publishers) or publisher level (a specific publisher only).
Duplicate suppression
Duplicate listings — extra profiles that represent the same business — can split ranking power, confuse customers, and display outdated information. Duplicate Suppression helps you detect and remove these extra listings.
The Duplicate Suppression tab is only visible if the sub-account has an active Yext entity.
How duplicate detection works
- Monthly automated scans run across major directories to identify potential duplicate listings
- Listings are flagged based on matching signals: business name, address, phone number (NAP), and other identifying details
- For multi-location brands, confirm the flagged listing is not a separate franchise, nearby branch, or previous address
Duplicate statuses
| Status | Meaning |
|---|---|
| Possible duplicate | Flagged and awaiting your review |
| Processing suppression | Suppression requested; publisher is reviewing (~24 hours, up to a week) |
| Suppressed | Duplicate removed from search results |
| Unable to suppress | Publisher declined; may need additional documentation |
Managing duplicates
Review the listings grid
Compare business name, address, phone number, and details to confirm it is truly the same business.
Suppress a confirmed duplicate
Click Suppress, then Confirm. The status changes to “Processing Suppression.”
Cancelling Yext listings
What if cancellation fails?
What if cancellation fails?
An error message will display. Submit a cancellation request to our support team for assistance.
Can I reactivate after cancellation?
Can I reactivate after cancellation?
Yes. You can reactivate Listings at any time by following the setup process within your sub-account.
Will business info be removed after cancellation?
Will business info be removed after cancellation?
No. The information will remain in directories but will no longer be actively managed or updated through your account.
Is there a cancellation fee?
Is there a cancellation fee?
No. You can cancel at any time with no additional fees. Billing stops immediately upon cancellation.
Listing Add-on Cancellation is only applicable for those who submitted the form 30 days before initiating the cancellation request.