View and analyze inbound and outbound call metrics, recordings, and advanced filters inside the HoopAI Platform.
The Call Reporting section is a powerful tool designed to give you comprehensive insights into your inbound and outbound call data associated with the phone numbers integrated with your account. Use it to evaluate your team’s performance, track call volume, and access call recordings.
Depending on your user permissions, you may not have access to all components within this section.
To accurately examine call data, setting specific date ranges is essential. Click on the date range selector to choose the desired date range (up to 180 days).
Click the All Numbers dropdown to select a specific phone number or analyze multiple numbers simultaneously if your business has more than one phone number integrated.
View calls categorized by their status — answered, failed, busy, or missed. The total percentage of each status is displayed in a chart, with average call duration and total duration listed below.
The Call Reporting Table presents recent phone calls with associated data. You can filter the view by Incoming, Outgoing, or All calls. Columns include:
Advanced filters let you refine call data by source type, keywords, campaigns, landing pages, referrers, and more.Click the Filters button at the upper right of the Call Report tab to open the filters panel.
Advanced filters panel
Source and campaign
Identify the origin of your calls by defining the source or campaign. This tells you which marketing channels are driving call traffic.
Source and Campaign filter
Source type
Filter calls by the medium or platform where they originated. Understanding source types helps identify high-performing channels and allocate resources to maximize ROI.
Source Type filter
Qualified callers
Enable the Qualified Lead toggle to filter to only qualified or only unqualified callers, supporting focused analysis of your lead pipeline.
Qualified Lead filter
First-time callers
Enable the First Timer filter to analyze the effectiveness of initial engagement efforts and track responses from new leads.
Call status
Filter calls by status — answered, missed, failed, or busy — to pinpoint areas for improvement in call handling.
Call Status filter
Duration
Specify a minimum call duration (e.g., “90 seconds”) to filter results. Useful for assessing the depth of customer interactions.
Duration filter
Keywords
Filter by keywords assigned to contacts to group contacts sharing a specific attribute and target communication more precisely.
Keyword filter
Landing page
Filter calls by the originating landing page to determine which pages drive the most calls and conversions.
How can I view call data for a specific date range?
Use the date range selector at the top of the Call Report tab. You can select up to 180 days.
Can I analyze multiple phone numbers at once?
Yes. Click the All Numbers dropdown to select and analyze multiple phone numbers simultaneously.
Is it possible to download call data?
Yes. Click Download Call Reporting Data to export to an Excel spreadsheet.
I can't find a specific call recording. What should I do?
Ensure you have the correct date range or contact name. If the recording is still missing, verify that call recording is enabled for your account in Phone System settings.
Can I share a call recording with a team member?
Yes. Recordings can be downloaded and shared. Ensure you comply with your organization’s privacy policies and applicable laws regarding call recording.
