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Your HoopAI account goes through several stages from the moment you sign up to when you choose to move on. This page is a map of every stage, what happens at each transition, and links to the detailed guides for each step.

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Lifecycle overview

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Stage details

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1. Free trial (14 days)

When you sign up, you get full access to the plan you selected for 14 days. No credit card required.
  • What you can do: Everything included in your selected plan tier
  • Limitations: Reduced contact and email limits during trial
  • What happens next: Choose a plan to continue, or the trial expires
Full trial guide →

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2. Active account

Once you select a plan and add a payment method, your account is fully active.
  • Billing: Charged monthly or annually on your billing date
  • Upgrades: Take effect immediately with prorated charges
  • Downgrades: Take effect at the start of the next billing cycle
  • Add-ons: Can be added or removed anytime
Manage your billing → · Compare plans → · View usage and add-ons →

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3. Upgrade or downgrade

You can change your plan at any time from Settings → Billing.
Before downgrading, check the plan comparison to understand which features you’ll lose. Export any data tied to features not available on the lower plan.

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4. Payment failure

If a payment fails, HoopAI retries automatically over 21 days. Your account stays fully functional during this period.
  • Day 0–21: Retry attempts + email notifications. Account remains active.
  • Day 21: Account suspended (read-only mode) if payment still fails.
  • Day 21–111: Data retained. Update your payment method to reactivate instantly.
  • After 111 days: Account and data may be permanently deleted.
Fix a failed payment →

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5. Cancellation

You can cancel your HoopAI account at any time from Settings → Billing.
  • Immediate: You retain access until the end of your current billing cycle
  • After billing cycle ends: Account enters read-only mode
  • Grace period: Your data is retained for 30–90 days (varies by plan)
  • After grace period: All data is permanently deleted
Always export your data before cancelling. Once the grace period ends, data cannot be recovered.
Cancel or downgrade guide →

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Quick reference

Free trial

Trial features, limitations, and how to extend

Billing portal

Manage plan, payments, and invoices

Payment issues

What to do when a charge fails

Cancel or downgrade

Step-by-step cancellation process

Data export

Export your data before making account changes

Plan comparison

Compare features across all plans
Last modified on March 6, 2026