Learn how to fill out your business profile in the HoopAI Platform — the foundation of your digital presence and system functionality.
Completing your business profile is not just a formality — it is the foundation of your digital presence and system functionality. Accurate profile information ensures seamless operations, proper compliance, and efficient communication throughout the platform.
The Complete Business Profile lesson in the HoopAI Academy
Many platform features — including A2P 10DLC SMS registration, payment processing, and email sending — require accurate business information. An incomplete or incorrect profile can delay approvals and cause compliance issues down the line.
This is an ongoing process. Revisit and update your profile as your business evolves to keep everything compliant and functional.
Go to Settings in the left sidebar and select Business Profile (sometimes labeled Company Info).
Accessing Business Profile under Settings in HoopAI
2
Enter general information
Fill in the following fields:
Friendly business name — the name shown to your contacts
Legal business name — your officially registered business name
Business email — use a branded address like hello@yourbusiness.com
Business phone number
Use a branded email address rather than a free Gmail or Yahoo address. Branded emails improve trust and email deliverability.
3
Add your website and niche
If you have a website, enter its URL. If you do not yet have one, consider creating a simple landing page using the HoopAI Platform’s funnel or website builder.Select the niche or industry category that best describes your business.
Entering your website URL and business niche
4
Set your business address and time zone
Enter your complete business address. Then select your time zone carefully — this setting controls the timing of all scheduled messages, appointments, and automations.
An incorrect time zone will cause scheduling errors across all your workflows and appointment calendars. Double-check this setting before proceeding.
5
Fill in business information
Specify your:
Business type (sole proprietor, LLC, corporation, etc.)
Industry
Business registration number (EIN or equivalent, if applicable)
Regions where your business operates
Completing business type and registration details
6
Add an authorized representative
Provide the details of the person authorized to represent your business for compliance purposes — this is required for A2P 10DLC SMS registration:
Full name
Email address
Job title
Phone number
7
Save and review
Click Save. Review all information for accuracy before configuring other features. A well-maintained profile guarantees seamless platform operations.
Many platform features — including A2P 10DLC SMS registration and payment processing — require accurate business information. Incomplete or incorrect profiles can delay approvals or cause messaging compliance issues.
Choosing the right time zone
The time zone setting affects all scheduled messages, workflow send times, and appointment availability. If you operate in multiple time zones, choose the one where your primary business is located.
Using a branded email address
A branded email such as hello@yourbusiness.com improves trust with recipients and reinforces your professional image. Free email addresses from Gmail or Yahoo can reduce deliverability.
