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Purchasing and configuring a dedicated phone number is a critical step in establishing seamless communication with your audience. This lesson guides you from selecting a number to configuring call settings, forwarding, call recording, and timeout behavior.

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How to buy and configure a phone number

1

Navigate to Phone Number settings

Go to Settings in the left sidebar and select Phone Numbers.
2

Click Add Number

Click Add Number or the + button to begin the purchase process.
3

Select your country and area code

Choose your country from the dropdown. Then enter the area code you want for your business number — ideally one that matches your local service area to build familiarity with local contacts.
4

Choose a number and purchase

The platform will display available numbers matching your criteria. Select the one that best fits your business and click Buy or Purchase.
5

Configure your phone number settings

After purchasing, click on the number to access its settings. Configure:
  • Name: Give the number a descriptive label (e.g., “Main Business Line” or “Sales Line”)
  • Forwarding number: Enter a phone number to forward incoming calls to if needed
  • Caller ID pass: Enable this to pass your caller ID to the recipient when making outbound calls
  • Call connect: Require a keypress before connecting an incoming forwarded call (reduces robocall connections)
  • Whisper message: Play a brief message to you before connecting a forwarded call (e.g., “Incoming call from HoopAI”)
  • Call recording: Enable to automatically record all calls for this number
6

Set inbound and outbound call timeouts

Configure how long the system rings before sending to voicemail:
  • Inbound call timeout: How long an incoming call rings before timing out
  • Outbound call timeout: How long an outgoing call rings before the system stops trying
Set these based on your typical availability and response patterns.
7

Associate with your A2P registration

If you have completed your A2P 10DLC registration, ensure this phone number is linked to your approved brand and campaign for compliant SMS sending.

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Key points

Local numbers (with a regional area code) tend to have higher answer rates from local contacts. Toll-free numbers (800, 888, etc.) project a national presence. Choose based on your business needs.
Forwarding routes incoming calls to your personal or team phone. Enabling Caller ID Pass ensures the contact sees your business number, not your personal number, when you call them back.
Before enabling call recording, ensure you are compliant with applicable recording consent laws in your state or country. Some states require two-party consent before recording a call.
A whisper message plays to you (not the caller) before connecting a forwarded call. This is useful for identifying which campaign or number the caller came from, so you can greet them appropriately.

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Key benefits

  • Seamless communication: A dedicated business number provides a reliable contact method for leads, clients, and prospects.
  • Professional image: A dedicated phone number separates business from personal communications.
  • Call management: Features like forwarding, caller ID, and whisper messages improve how you handle incoming calls.
  • Call tracking: Recording and reporting on calls gives you visibility into team performance and call volume.
  • SMS capabilities: Your purchased number can also send and receive SMS messages through the platform.
Last modified on March 4, 2026