
Why this matters
Every email blast you send is a direct line to your audience with no algorithm, no ad spend, and no gatekeeping. Email marketing consistently generates the highest ROI of any digital marketing channel. Businesses that email their list regularly build a warm audience that buys when they send.How to send an email blast
Navigate to Email Campaigns
Go to Marketing > Email > Campaigns, or use Bulk Actions from the Contacts section. Click New Campaign or New Email Blast.

Name your campaign
Give your campaign a descriptive internal name so you can identify it in your reporting later.
Choose your recipients
Select who will receive the email:
- Your entire contact list
- A specific Smart List (a filtered segment of contacts)
- Individually selected contacts

Design your email
Use the email builder to create your message. You can:
- Start from a blank template or choose a pre-built template
- Add images, text, buttons, and links
- Use custom fields like
{{contact.first_name}}to personalize content for each recipient - Include trigger links for click tracking and workflow automation
Set the from name and email
Ensure your From Name and From Email match your dedicated sending domain for best deliverability. Never send from a free email provider like Gmail or Yahoo — this will hurt your delivery rates.
Choose your send timing
Select your delivery method:
- Send now: Delivers immediately to all selected recipients
- Schedule: Pick a specific date and time for delivery
- Drip send: Send in batches (e.g., 200 emails every hour) to manage volume and avoid spam filters

Review and send
Preview your email, confirm the recipient count, and click Send or Schedule to launch.
Track performance
After sending, view campaign statistics from the campaign dashboard:
- Open rate: Percentage of recipients who opened the email
- Click-through rate: Percentage who clicked a link
- Unsubscribes: Contacts who opted out
- Complaint rate: Spam reports received

Key points
Using custom fields for personalization
Using custom fields for personalization
Personalizing email subject lines and body content with merge tags significantly increases open and click rates. At minimum, use
{{contact.first_name}} in your subject line or greeting for every campaign.Drip sending for large lists
Drip sending for large lists
When sending to large contact lists, drip sending prevents triggering spam filters by spreading delivery over time. This maintains better deliverability and protects your sender reputation.
Trigger links in email blasts
Trigger links in email blasts
A trigger link tracks which contacts clicked specific links in your email. You can also use trigger link clicks to automatically enroll those contacts into a follow-up workflow.
Tracking unsubscribes and complaints
Tracking unsubscribes and complaints
Monitor your unsubscribe and complaint rates after every send. A complaint rate above 0.1% signals list quality or messaging issues. The platform handles unsubscribe requests automatically to keep you compliant.
Key benefits
High ROI
High ROI
Email campaigns generate consistent revenue without requiring any ad spend.
Easy engagement
Easy engagement
Reach your entire contact list in minutes with just a few clicks.
Detailed analytics
Detailed analytics
Track open rates, click-through rates, unsubscribes, and complaint rates for every campaign.
Integrated replies
Integrated replies
Contact replies appear directly in Conversations for easy response management.
Advanced automation
Advanced automation
Combine trigger links with workflows to create automated follow-up sequences based on engagement.