Compose and send SMS, email, group SMS, and scheduled messages from the Hoop conversations inbox.
The message box at the bottom of every conversation lets you send across any connected channel. Switch channels mid-conversation by clicking the channel icons above the message box.
Click Cancel next to the queued message and confirm. The draft is permanently deleted.
Drafts are saved automatically. Close a conversation before sending and your draft is waiting when you return. Collapse the message box with the line icon at the top right.
Recipient — contact email; add CC or BCC as needed
Subject — first line recipients see in their inbox
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Format and enrich the body
Click A for formatting options (bold, italic, lists, etc.)
Click {…} to insert custom merge fields
Click the link icon to add a hyperlink (opens in same or new tab)
Click the paperclip to attach files
Click the paper icon to insert a saved email template
Email formatting toolbar
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Send now, schedule, or use AI scheduling
Send now — click Send.
Schedule — click the dropdown arrow next to Send → Send Later → set date/time/timezone → Send Schedule.
AI Scheduling — choose a time window (e.g., next 48 hours) → Send with AI Optimization. The AI picks the highest-engagement moment in that window based on the recipient’s historical patterns.
In the email composer, click CC or BCC next to the To field. Type an address or pick from your contacts. CC recipients can see each other; BCC recipients are hidden from all others.
Choose Group Conversation and select the CRM number to send from.
Group conversation type selection
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Add participants
Select 2–10 contacts from your contact list.
4
Send
Click Create Conversation, compose your message, and send. All participants receive it and can reply to the entire group.
Participant management in group SMS
Key benefits of group SMS
Enhanced collaboration — stakeholders stay in one thread.
Centralized messaging — no need for individual messages.
Real-time engagement — all participants can reply in context.
Delivery tracking
Click the three dots below a sent message → Details to see per-contact delivery status (sent, delivered, or failed). Tags like “Updated” or “Deleted” appear beside contacts whose numbers have changed.
Access permissions
Users with assigned data access can only create group chats with their assigned contacts. Admins have access to all account numbers; users access their assigned and unassigned numbers.
