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The bot status toggle lets you control whether the AI conversation bot responds automatically to a specific contact. Turning it off hands the conversation to your team for fully manual, personal replies — while leaving it on keeps the bot active for that contact.
Bot status toggle

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Where to find the bot status toggle

The bot status toggle is located in the conversation panel on the right-hand side when you have a contact’s conversation open. Look for the Bot icon or toggle in the contact’s action area.

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Enabling and disabling the bot

1

Open the contact's conversation

Navigate to Conversations and click on the contact whose bot status you want to change.
2

Locate the bot toggle

In the right-hand panel, find the Bot status toggle.
3

Toggle on or off

  • On (enabled) — the AI bot will respond automatically to incoming messages from this contact according to your configured bot workflow.
  • Off (disabled) — no automated bot responses will be sent; all replies must come from your team manually.
The bot status toggle only affects the individual contact’s conversation. It does not change your global bot settings or affect other contacts.

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When to disable the bot

When speaking with a key prospect, existing client, or someone in a sensitive situation, disable the bot to ensure every message is crafted personally by your team.
During a live sales conversation, disable the bot so automated replies do not interrupt or contradict the conversation your rep is having.
If a contact explicitly asks to speak with a person, disable the bot immediately and take over manually.
Disable the bot for a test contact to verify that your manual reply workflows work correctly without bot interference.

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Re-enabling the bot

Simply toggle the bot back on in the conversation panel whenever you want automated responses to resume for that contact. This is useful when you have finished a manual follow-up phase and want to hand the contact back to your automated nurture sequence.
Combine bot status management with workflow conditions. For example, use a workflow trigger to automatically disable the bot when a contact replies with certain keywords (like “speak to someone”), and re-enable it after a set period if there is no further activity.
Last modified on March 4, 2026