What dispositions are
A disposition is a label applied to a call after it ends that describes the outcome. Common dispositions include:| Disposition | When to use |
|---|---|
| Interested | Contact expressed interest in your offer |
| Not interested | Contact declined or was not a fit |
| Left voicemail | Call went to voicemail; message was left |
| No answer | Call was not picked up; no voicemail left |
| Callback requested | Contact asked to be called back later |
| Wrong number | Contact information was incorrect |
| Appointment booked | Call resulted in a scheduled appointment |
Creating custom dispositions
Add a disposition
Click + Add Disposition and enter the label name. Optionally assign a color for visual identification.
Organize the list
Drag dispositions to reorder them. The order determines how they appear in the selection dropdown during calls.
Using dispositions in conversations
After a call ends (or during wrap-up):- The disposition selector appears in the call summary panel
- Select the appropriate outcome from the dropdown
- The disposition is saved on the call record
- The call record in the conversations inbox
- The contact’s activity timeline
- Call reports in the Reporting section
Reporting on dispositions
Navigate to Reporting > Call Reporting to filter and analyze calls by disposition. This helps you:- Track what percentage of calls result in interest vs. no answer
- Identify which team members have the highest “Interested” rates
- Spot patterns in call outcomes by time of day or campaign
Workflow triggers
Dispositions can trigger workflow automations:- Call disposition is “Interested” — automatically add to a nurture sequence
- Call disposition is “Callback requested” — schedule a follow-up task
- Call disposition is “Left voicemail” — send a follow-up SMS