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Group chat lets you send SMS messages to multiple recipients in a single conversation thread. All participants see each other’s replies, creating a shared messaging experience β€” useful for coordinating with clients, partners, or team members directly from your conversations inbox.

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Creating a group conversation

1

Open conversations

Navigate to Conversations in the left sidebar.
2

Start a new conversation

Click + New Conversation and select Group SMS as the message type.
3

Add participants

Search for and add contacts by name, phone number, or email. Add all participants you want in the group.
4

Send your message

Type your message and click Send. All participants receive the SMS and can reply within the thread.

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Adding and removing participants

  • Add β€” open the group conversation and click the participant list. Click + Add to include additional contacts.
  • Remove β€” click the X next to a participant’s name to remove them from the group. They will no longer receive messages from this thread.

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Group chat behavior

  • All messages sent to the group are delivered as SMS to every participant
  • Replies from any participant appear in the shared thread in your conversations inbox
  • Each participant sees the sender’s phone number, not a group name
  • The conversation thread in Hoop consolidates all replies into a single view

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Limitations

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Use cases

  • Client coordination β€” keep a client and their team in one thread for project updates
  • Appointment reminders β€” send a single message to all parties involved in a meeting
  • Event communication β€” coordinate logistics with multiple participants
  • Sales follow-up β€” loop in decision-makers together for a unified conversation
Group SMS messages count toward your SMS usage. Each message is counted once per recipient β€” a message to 5 participants counts as 5 messages.
Last modified on March 6, 2026