Creating a group conversation
Add participants
Search for and add contacts by name, phone number, or email. Add all participants you want in the group.
Adding and removing participants
- Add — open the group conversation and click the participant list. Click + Add to include additional contacts.
- Remove — click the X next to a participant’s name to remove them from the group. They will no longer receive messages from this thread.
Group chat behavior
- All messages sent to the group are delivered as SMS to every participant
- Replies from any participant appear in the shared thread in your conversations inbox
- Each participant sees the sender’s phone number, not a group name
- The conversation thread in Hoop consolidates all replies into a single view
Limitations
| Limitation | Details |
|---|---|
| Carrier support | Group SMS (MMS) is supported by most US carriers but may not work with all international carriers |
| Participant limit | Group SMS typically supports up to 10 participants per thread |
| Media | Images and attachments are sent as MMS, which may incur additional messaging costs |
| Opt-out | Individual participants can opt out by replying STOP, which removes them from the group thread |
Use cases
- Client coordination — keep a client and their team in one thread for project updates
- Appointment reminders — send a single message to all parties involved in a meeting
- Event communication — coordinate logistics with multiple participants
- Sales follow-up — loop in decision-makers together for a unified conversation
Group SMS messages count toward your SMS usage. Each message is counted once per recipient — a message to 5 participants counts as 5 messages.