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Accidentally deleted contacts can often be recovered — but time limits apply. Here is how to restore contacts and what to expect.

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Undo bulk delete (within seconds)

When you bulk-delete contacts, an Undo toast notification appears at the bottom of the screen for a few seconds. Click Undo immediately to reverse the action.
The Undo option disappears after a few seconds. If you miss it, you will need to use the trash/restore method below.

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Restore from trash

Deleted contacts are moved to the trash and retained for a limited period.
1

Go to Contacts

Navigate to Contacts from the main navigation.
2

Open the trash

Click the Trash or Deleted Contacts filter in the contact list sidebar.
3

Find the contact(s)

Search or scroll to find the contacts you want to restore.
4

Restore

Select the contacts and click Restore. The contacts are moved back to your active contact list with their data intact.

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Bulk restore

To restore multiple contacts at once:
  1. Go to the Trash view
  2. Select all contacts you want to restore (use the checkbox at the top to select all)
  3. Click Restore Selected
  4. Confirm the action

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What gets recovered

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What is lost permanently

  • Workflow history and active enrollments — the contact is not re-enrolled in any workflows they were in before deletion
  • Appointment bookings — future appointments created by the contact may have been cancelled at deletion
  • Integration sync data — data synced to third-party tools (Zapier, Google Sheets) is not automatically restored

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Time limits

Time limits may vary based on your plan. Check with HoopAI support if you need to recover contacts older than 30 days.

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Prevention tips

Instead of deleting inactive contacts, move them to a “Do Not Contact” smart list or apply a tag. This preserves the data while keeping them out of active campaigns.
In Settings → My Staff, restrict the “Delete Contacts” permission to admin users only.
Before any bulk delete, export the contacts to CSV first. This gives you a backup to re-import if needed.
If a contact asks to stop receiving messages, set their DND status instead of deleting. This maintains compliance records.
Last modified on March 6, 2026