Adding additional email addresses
1
Open the contact record
Navigate to Contacts > Smart Lists and click the contact’s name.
2
Click the + icon
In the Contact section, click the + icon next to the primary email field.
3
Enter the address
Type the email address and click outside the field to save.
Primary vs. secondary emails
The primary email address is used by default for:- Email campaigns and broadcasts
- Workflow email actions
- Invoice and payment notifications
- Calendar booking confirmations
Which email receives campaigns
Email campaigns and automated workflow emails are sent to the primary email address only. To send to a secondary email:- In the Conversations inbox, select the desired address from the To dropdown before composing
- For one-off emails, manually choose the recipient address
Bulk email campaigns always target the primary email. There is no option to send a campaign to secondary addresses in bulk.
Merging contacts with different emails
When merging duplicate contacts that have different email addresses, the merge process consolidates all email addresses onto the master record. The primary email of the master contact is preserved as primary, and the other contact’s emails are added as secondary addresses.Importing with multiple emails
During CSV import:- Map the first email column to Email (this becomes the primary)
- Map additional email columns to Additional Email 1, Additional Email 2, etc.