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Each contact in the HoopAI platform supports up to 11 email addresses — one primary and up to 10 additional. This accommodates contacts who use separate personal, work, and business addresses.

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Adding additional email addresses

1

Open the contact record

Navigate to Contacts > Smart Lists and click the contact’s name.
2

Click the + icon

In the Contact section, click the + icon next to the primary email field.
3

Enter the address

Type the email address and click outside the field to save.

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Primary vs. secondary emails

The primary email address is used by default for:
  • Email campaigns and broadcasts
  • Workflow email actions
  • Invoice and payment notifications
  • Calendar booking confirmations
Secondary emails are stored on the record and visible in the contact detail panel. They are useful for record-keeping and manual outreach.

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Which email receives campaigns

Email campaigns and automated workflow emails are sent to the primary email address only. To send to a secondary email:
  • In the Conversations inbox, select the desired address from the To dropdown before composing
  • For one-off emails, manually choose the recipient address
Bulk email campaigns always target the primary email. There is no option to send a campaign to secondary addresses in bulk.

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Merging contacts with different emails

When merging duplicate contacts that have different email addresses, the merge process consolidates all email addresses onto the master record. The primary email of the master contact is preserved as primary, and the other contact’s emails are added as secondary addresses.

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Importing with multiple emails

During CSV import:
  • Map the first email column to Email (this becomes the primary)
  • Map additional email columns to Additional Email 1, Additional Email 2, etc.
If a contact already exists and the import finds a match on the primary email, additional emails from the CSV are appended to the existing record.
Use the primary email for the address where the contact is most likely to engage with your campaigns. Save secondary addresses for alternative contact points or internal reference.
Last modified on March 6, 2026