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Duplicate contacts can accumulate over time from multiple import sources, form submissions, or manual entry. Hoop provides tools to detect and merge duplicates, keeping your database accurate and your team working from a single source of truth.

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Finding duplicates

Hoop automatically flags potential duplicate contacts based on matching email addresses, phone numbers, or names. To view flagged duplicates:
1

Open the Contacts section

Navigate to the Contacts section from the left sidebar.
2

Access duplicate management

Look for the Manage Duplicates option in the Contacts toolbar or settings menu.
3

Review suggested duplicates

Hoop presents pairs or groups of contacts that appear to be duplicates based on shared data.

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Merging contacts

When you identify duplicate contacts, you can merge them into a single record:
1

Select the contacts to merge

Check the contacts you want to merge, then select Merge from the bulk actions menu.
2

Choose the primary record

Select which contact record should be kept as the primary (master) record. The other contact’s data will be merged into it.
3

Review and confirm

Review which fields will be retained from each record. Click Confirm Merge to complete the process.
Merging contacts is not reversible. Verify your selections carefully before confirming.

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Preventing duplicates

Best practices to minimize duplicate creation:
  • Validate email addresses before importing large contact lists
  • Use bulk email verification to check the quality of imported email data
  • Standardize import formats so field names and phone number formats are consistent
  • Review import previews carefully before finalizing large imports
Last modified on March 4, 2026