Downloading the app
Search for Lead Connector in the App Store (iOS) or Google Play Store (Android) — that’s the name the HoopAI app is listed under. Install the latest version and log in with your HoopAI account credentials.The app is listed as Lead Connector on both app stores. Once you log in with your HoopAI credentials, you have full access to your HoopAI account.
If you manage multiple accounts, you can switch between them using the account selector in the app’s navigation menu.
Two-factor authentication (2FA)
Enabling 2FA adds an extra layer of security to your account. After entering your password, you will be asked for a one-time verification code before being granted access.2FA is available on iOS and Android devices running HoopAI mobile app version 3.88.1 or above.
How to enable 2FA
Choose your OTP delivery method
Select whether you want to receive the one-time password (OTP) via your registered email or phone number.
Changing your password
You can update your password directly from the mobile app without needing to access the desktop version.
Enter and confirm your new password
Enter your current password, then enter and confirm your new password.
Business card scanner
The business card scanner uses your device camera to automatically extract contact information from a business card and create a new contact record — no manual typing required.
Position the card
Hold the business card within the rectangular scanning frame. The app automatically extracts the contact details.
Review and edit
Review the extracted fields — name, phone, email, company — and make any corrections.
The business card scanner requires HoopAI mobile app version 3.74 or later on iOS or Android.
Push notifications
Push notifications alert you to new messages, inbound calls, missed calls, voicemails, task reminders, and appointment reminders — even when the app is running in the background.On first launch the app requests permission to send notifications. If you dismissed that prompt, go to your device’s system settings, find Lead Connector (the name the HoopAI app is listed under), and enable notifications manually. See App settings for step-by-step instructions for iOS and Android.
Biometric login
After your first successful password login, the app prompts you to enable Face ID (iOS) or fingerprint authentication (Android) for faster, more secure re-entry. If you skipped that prompt, you can enable biometrics from Settings inside the app. See App settings for details.Switching between accounts
If you manage multiple accounts (locations), tap your account name at the top of the sidebar to open the account switcher. Select the account you want to work in — the entire app will reload with that account’s data.Key features accessible from the app
Conversations
Full inbox with SMS, email, and WhatsApp support
Contacts
Browse, create, and manage contact records
Phone and dialer
Make calls, use scripts, and manage voicemail
Payments and POS
Invoices, estimates, and Tap to Pay