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This guide covers the initial setup of the HoopAI mobile app, account security features, and tools to help you get productive quickly.

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Downloading the app

Search for LeadConnector in the App Store (iOS) or Google Play Store (Android). Install the latest version and log in with your HoopAI account credentials.
If you manage multiple sub-accounts, you can switch between them using the account selector in the app’s navigation menu.

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Two-factor authentication (2FA)

Enabling 2FA adds an extra layer of security to your account. After entering your password, you will be asked for a one-time verification code before being granted access.

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How to enable 2FA

1

Log in

Enter your email and password on the login screen, then tap Sign In.
2

Choose your OTP delivery method

Select whether you want to receive the one-time password (OTP) via your registered email or phone number.
3

Receive and enter the OTP

Tap Continue, enter the code sent to your chosen channel, then tap Verify and Sign In.
2FA is available on iOS and Android devices running LeadConnector version 3.88.1 or above.

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Changing your password

You can update your password directly from the mobile app without needing to access the desktop version.
1

Open settings

In the mobile app, tap the menu icon and navigate to Settings.
2

Select change password

Under General Settings, tap Change Password.
3

Enter and confirm your new password

Enter your current password, then enter and confirm your new password.
4

Save

Tap Update to save. All active sessions across other devices will be logged out automatically for security.

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Business card scanner

The business card scanner uses your device camera to automatically extract contact information from a business card and create a new contact record — no manual typing required.
1

Open contacts

From the main dashboard, tap the Book icon to open Contacts.
2

Tap the + icon

Tap the + icon and select Scan Business Card.
3

Position the card

Hold the business card within the rectangular scanning frame. The app will automatically extract the details.
4

Review and edit

After scanning, review the extracted fields and make any corrections using the chips at the bottom of the screen or by typing manually.
5

Save

Tap Save to create the contact.
You can also access the scanner from the contact creation screen by tapping the scan icon in the top-right corner.
The business card scanner requires LeadConnector version 3.74 or later on iOS or Android.

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Switching between accounts

If you manage multiple sub-accounts (locations), tap your account name at the top of the sidebar to open the account switcher. Select the account you want to work in — the entire app will reload with that account’s data.
Last modified on March 4, 2026