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The HoopAI mobile app is available on both iOS (iPhone and iPad) and Android phones and tablets. Both versions deliver the same core CRM features — conversations, contacts, calendars, opportunities, payments, and more — but there are some platform-specific differences worth knowing before you set up your device.

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Downloading the app

The app is published under the name LeadConnector on both platforms. Search for “LeadConnector” in your app store and install the free app. Log in with your HoopAI account credentials to access your data.
PlatformStoreMinimum OS
iPhone / iPadApple App StoreiOS 15 or later
Android phone / tabletGoogle Play StoreAndroid 10 or later
After installing, keep auto-updates enabled so you always have the latest features and security patches. Many feature releases specify a minimum app version — being on an outdated version can prevent access to new capabilities.

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Core features on both platforms

The following features work identically on iOS and Android:
  • Conversations inbox (SMS, email, WhatsApp, Facebook Messenger)
  • Contact management and business card scanner
  • Calendar and appointment management
  • Opportunity pipeline view and stage management
  • Phone and dialer (inbound and outbound calls, voicemail, call scripts)
  • Point of Sale, invoices, estimates, and Tap to Pay
  • Social planner post creation and scheduling
  • Media library and file management
  • Push notifications for messages, calls, appointments, and reviews
  • Dark mode and biometric login (Face ID / Face Unlock / fingerprint)

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Platform-specific differences

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Call display: From and To numbers

On iOS, the call detail view includes a Details panel showing the From and To numbers — meaning you can see which phone number the incoming caller dialed and which number the call connected through. This is especially useful in multi-location or multi-number setups where different numbers are in use for different campaigns. On Android, the From/To numbers are not currently displayed in the call detail view. If you need to identify which number a call came through, check the conversation thread associated with the contact or review call logs on the desktop platform.

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Push notification reliability

iOS delivers push notifications via Apple Push Notification Service (APNs), which is tightly controlled and consistently reliable as long as notifications are permitted in device settings. On Android, notification reliability varies by device manufacturer. Some manufacturers — Samsung, Xiaomi, Huawei, OnePlus, and others — run aggressive battery optimization that can delay or suppress push notifications. To ensure reliable push notifications on Android:
  1. Open Settings > Battery > App optimization (the exact label varies by manufacturer).
  2. Find LeadConnector and set it to Unrestricted or No restrictions.
  3. Also disable battery optimization for LeadConnector in Settings > Apps > LeadConnector > Battery.

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Background sync

iOS limits background app refresh to preserve battery, but the process is well-managed by the OS and typically reliable. Go to Settings > General > Background App Refresh and ensure LeadConnector is toggled on. On Android, background sync behavior depends heavily on the device manufacturer’s OS customizations. Follow the same unrestricted battery setting steps mentioned above to allow the app to sync contacts, conversations, and notifications in the background.

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Tap to Pay

Tap to Pay (contactless payments using the device’s NFC chip) is available on:
  • iPhone (iPhone XS or later) — uses Apple’s Tap to Pay on iPhone feature
  • Android — available on NFC-capable Android devices running Android 10 or later
Both platforms support the same catalog of payment methods through Tap to Pay: contactless credit and debit cards, Apple Pay, Google Pay, and compatible digital wallets.

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Dark mode

Both iOS and Android follow the system dark mode setting. On iOS, you can set dark mode in Settings > Display and Brightness. On Android, the setting is typically in Settings > Display > Dark theme. The app also supports a manual override in App Settings > Appearance if you want the app in dark mode regardless of your system preference.

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Keeping the app updated

PlatformHow to update
iOSApp Store > your profile > check for updates
AndroidGoogle Play Store > your profile > Manage apps and devices
Enable automatic updates in your app store settings to stay current without manual intervention. The HoopAI platform releases mobile updates frequently, and many new features have a minimum version requirement.

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Troubleshooting version mismatches

If a feature described in this documentation is not appearing in your app, check your installed version:
  • iOS: App Store > search LeadConnector > version number shown under the app name
  • Android: Google Play Store > search LeadConnector > About this app > version
If you are on an older version, update the app and relaunch. If you are on the latest version and still do not see a feature, the feature may be limited to certain plan tiers — check your account plan in Settings > Billing on the desktop platform.
Last modified on March 5, 2026