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Tap to Pay on iPhone requires Stripe Connect to be active in live mode on your account. Square can also be used for in-person payments with or without physical Square hardware.
What is point of sale in HoopAI?
The POS system in the HoopAI mobile app gives you everything you need to sell in person:| Feature | Details |
|---|---|
| Product catalog | Browse and search all products synced from the web app |
| Cart | Add multiple products, adjust quantities, and apply line-level discounts |
| Tax calculation | Tax rates you configure in the web app apply automatically at checkout |
| Tap to Pay | Accept contactless cards, Apple Pay, and Google Pay via iPhone NFC |
| Cash payments | Track cash sales, enter amount tendered, and calculate change |
| Transaction history | All POS sales sync to Payments → Transactions in the web app |
Requirements
Before using the POS system, confirm you have the following:- The HoopAI mobile app installed on an iPhone
- A HoopAI account with Payments enabled
- Stripe Connect active in live mode (required for Tap to Pay)
- For Square-based in-person payments: Square connected in Payments → Payment Integrations
Accessing the POS product catalog
Open the HoopAI mobile app
Launch the HoopAI app on your iPhone. Make sure you are logged in to the correct account.
Tap Products
Select Products from the menu. This opens your full product catalog, including all products created in the web app.
Setting up Tap to Pay on iPhone
Tap to Pay turns your iPhone’s built-in NFC chip into a contactless payment reader. No additional hardware is needed.Verify Stripe is in live mode
In the HoopAI web app, go to Payments → Payment Integrations and confirm that Stripe shows as connected in live mode (not test mode).
Open mobile app settings
In the HoopAI mobile app, tap the hamburger menu and go to Settings → Payments.
Enable Tap to Pay
Tap Enable Tap to Pay. The app will redirect you through Stripe’s activation flow.
Complete the Stripe prompts
Follow the on-screen Stripe prompts to activate Tap to Pay on your device. This is a one-time setup per device and typically takes under two minutes.
Tap to Pay activation is tied to your specific iPhone. If you or a team member uses a different device, the activation process must be repeated on that device as well.
Processing a sale with POS
Open the product catalog or POS screen
In the mobile app, tap the hamburger menu and select Products (or POS if it appears directly in your menu).
Add products to the cart
Tap each product you want to include in the sale. Each tap increments the quantity by one. The running cart total updates in real time at the bottom of the screen.
Adjust quantities if needed
Tap the quantity next to any product in the cart to type in a specific number, or use the plus and minus buttons.
Apply a discount (optional)
Use the discount slider at the bottom of the cart screen to apply a percentage discount across the entire order. The discounted amount is shown before you proceed.
Review the cart summary
The cart summary shows:
- Subtotal before tax and discount
- Discount amount (if applied)
- Tax amount (based on the rates linked to each product)
- Total amount due
Select the payment method
Choose how the customer is paying:
- Tap to Pay — for contactless cards, Apple Pay, or Google Pay
- Cash — for cash payments; enter the amount tendered and the app calculates change
- Record manually — to log a payment collected outside the app
Complete the payment
For Tap to Pay: hold the iPhone near the customer’s card or device. Payment processes instantly when the NFC signal is detected. A confirmation screen appears on success.For Cash: enter the amount the customer hands over. The app displays the change due. Tap Confirm to record the sale.
Adding taxes to POS products
Taxes applied at POS are based on tax rates linked to each individual product. You must set up tax rates in the web app first, then attach them to products.Create tax rates in the web app
Go to Payments → Payment Settings → Taxes in the HoopAI web app. Click + Add Tax and enter the tax name, rate percentage, and any applicable tax ID. Save the rate.
Open the product in the mobile app
In the HoopAI mobile app, go to Products and tap on the product you want to configure.
Select the applicable tax rates
A list of your configured tax rates appears. Select all rates that apply to this product. Multiple tax rates can be linked to a single product — for example, a state tax and a local tax applied together.
POS sales history
Every sale processed through the POS system is recorded as a transaction in the HoopAI web app.- Go to Payments → Transactions in the web app
- Use the Source filter and select POS to view only in-person sales
- Transaction details include: date, amount, customer, payment method, and tax breakdown
- Refunds for POS transactions must be processed from the web app — see the Transactions section for refund instructions
Using Square for in-person payments
In addition to Tap to Pay, the HoopAI Platform supports Square for in-person payments, including physical Square card readers.Connect Square
In the HoopAI web app, go to Payments → Payment Integrations and click Connect next to Square.
Select your Square location
If you have multiple Square locations, choose the physical location that corresponds to where you will be taking in-person payments.
Assign Square to the in-person channel
Go to Payments → Payment Integrations → Configure by channel and assign Square to the In-person channel.
Square and Tap to Pay (Stripe) can both be configured simultaneously. The payment method selection screen at checkout lets you choose which to use for each transaction.
POS limitations
The POS system is designed for one-time, in-person sales. The following features are not available through POS:| Unsupported feature | Where to use it instead |
|---|---|
| Order forms | Web app — Funnels or Websites |
| Subscriptions and recurring billing | Web app — Payments → Subscriptions |
| Payment links | Web app — Payments → Payment Links |
| Refunds | Web app — Payments → Transactions |
| Coupon codes | Web app — order forms and payment links only |
| Tip collection on invoices | Web app — Payments → Invoices |
Frequently asked questions
Does Tap to Pay work on Android?
Does Tap to Pay work on Android?
No. Tap to Pay on device is currently only available on iPhone using Stripe’s NFC integration. Android users can accept in-person payments by connecting a physical Square card reader to their device via Bluetooth or the headphone jack.
Can I use a physical card reader with HoopAI?
Can I use a physical card reader with HoopAI?
Yes, through Square. Connect Square in Payments → Payment Integrations, select your Square location, and pair your Square hardware. The Square reader supports chip, swipe, and contactless payments. Tap to Pay uses the iPhone’s built-in NFC and does not require any external hardware.
Are products I create in the mobile app visible in the web app?
Are products I create in the mobile app visible in the web app?
Yes. All products sync across web and mobile in both directions. A product created or edited in the mobile app will appear in the web app at Payments → Products, and vice versa.
Can I process refunds from the POS mobile app?
Can I process refunds from the POS mobile app?
No. Refunds must be processed from the HoopAI web app. Go to Payments → Transactions, find the transaction you want to refund, open the three-dot menu, and select Refund. The refund is sent back to the original payment method.
Does POS work offline?
Does POS work offline?
No. An active internet connection is required to process POS payments. Card authorizations, Tap to Pay processing, and transaction recording all require a live connection to Stripe or Square’s servers.
Can I print receipts from POS?
Can I print receipts from POS?
Email receipts are sent automatically to customers who have an email address saved in their contact record. Bluetooth receipt printer support depends on your Square hardware setup — Square-compatible receipt printers can be paired through the Square ecosystem.
Is there a transaction limit for Tap to Pay?
Is there a transaction limit for Tap to Pay?
Stripe may impose contactless payment limits, which typically range from 500 per tap depending on your region and card network rules. Check your Stripe dashboard under Settings → Payment Methods for the limits that apply to your account. Transactions above the contactless limit may require the customer to insert or swipe their card instead.
Can I apply coupon codes in POS?
Can I apply coupon codes in POS?
No. Coupon codes are not supported in the POS cart. You can manually apply a percentage discount using the discount slider at the bottom of the cart screen. Coupon codes are available on order forms and payment links in the web app.
What happens if a Tap to Pay transaction fails?
What happens if a Tap to Pay transaction fails?
If a contactless payment fails, ask the customer to try again or offer an alternative method such as a physical Square reader or manual cash recording. Common causes of failure include an unstable internet connection, a card that does not support NFC, or a contactless limit being exceeded.