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Services overview
The Services section within Calendars lets you define the services you offer, configure who delivers them, and manage the resources required. Contacts can then book specific services through your booking page.Creating a service
Configure the service
Fill in:
- Service name — what the service is called on the booking page
- Duration — how long the service takes
- Price — the cost of the service
- Staff — which team members can deliver this service
- Resources — rooms or equipment required (if applicable)
- Buffer time — time needed before and after the service
- Description — optional details visible to bookers
Managing service staff
Assign team members to individual services so Hoop knows which staff members can handle each booking. Go to Services > Manage Staff to add, remove, or update staff assignments per service.Rooms and equipment
Rooms and equipment represent physical resources required for a service. When a service requiring a specific room or piece of equipment is booked, Hoop automatically blocks that resource so it cannot be double-booked.Adding a room or equipment item
Go to Calendars > Rooms & Equipment and click ”+ Add Resource”. Set a name, type (room or equipment), and any associated notes.Service menu
The service menu is the customer-facing booking page that displays your available services. It allows contacts to:- Browse available services
- Select a service
- Choose a staff member (optional)
- Pick an available time slot
- Book and pay (if payment is required)
Disabling the service menu
To temporarily disable the service menu (e.g., during a period when no services are available), go to Calendar Settings > Service Menu and toggle it off.Add-ons
Add-ons are optional extras that contacts can add to their booking (e.g., a conditioning treatment added to a haircut booking). To create and manage add-ons, go to Services > Add-Ons and click ”+ Add Add-On”.Managing service appointments
Service appointments appear in the main calendar view alongside regular appointments. You can view, edit, cancel, or reschedule them like any other appointment. In list view, filter by appointment type = service to see only service bookings.Services global settings
Global settings apply across all services in your account:- Default buffer time — applied to all services unless overridden at the service level
- Booking confirmation messages — customize what contacts see after booking a service
- Cancellation policy — define how far in advance a service can be cancelled