Looking for the Payments feature (invoicing your own customers, subscriptions, refunds)? That lives under Payments in the platform docs.
Plans and pricing
Compare plans
Features, limits, and pricing for Starter, Pro, and Enterprise
Free trial
14-day trial — what’s included, limitations, and what happens when it ends
Usage and add-ons
Usage-based billing, add-on catalog, and overage charges
Account lifecycle
Every stage from sign-up to cancellation — visual overview
Manage your subscription
Billing portal
View your plan, update payment methods, download invoices
Payment issues
Payment failed? Retry schedule, how to fix it, and suspension timeline
Cancel or downgrade
Step-by-step cancellation, what you lose, data export, reactivation
Export your data
Export contacts, conversations, files, and reports before making changes
Common questions
What happens to my website if I cancel?
What happens to my website if I cancel?
Your websites and funnels go offline at the end of your billing period. Your custom domain DNS records are not modified — update them to avoid dead links. Your site content is retained for 90 days, then permanently deleted.Full details →
Will I lose my data?
Will I lose my data?
Not immediately. After cancellation, your data is retained in read-only mode for 90 days. After that, it is permanently deleted. Always export your data before cancelling.Account lifecycle →
Can I transfer my domain away from HoopAI?
Can I transfer my domain away from HoopAI?
HoopAI does not register domains — you use your own domain registrar (GoDaddy, Namecheap, Cloudflare, etc.) and point DNS records to HoopAI. Your domain is always yours. If you cancel, simply update your DNS records to point elsewhere.Domain setup →
Can I port my phone number to another provider?
Can I port my phone number to another provider?
Yes. Go to Settings → Phone Numbers, select the number, and click Request Port-Out. Initiate the port with your new provider before your billing period ends and the number is released.Cancellation details →
What are HoopAI's pricing plans?
What are HoopAI's pricing plans?
HoopAI offers three plans: Starter (297/mo), and Enterprise ($497/mo). All include a 14-day free trial with no credit card required.Compare all plans →
Who pays for SMS, phone calls, and WhatsApp?
Who pays for SMS, phone calls, and WhatsApp?
Communication costs (SMS, phone, WhatsApp) are usage-based and charged on top of your plan subscription. You add credits to your account and usage is deducted automatically.Usage and add-ons →
Is there a contract or minimum commitment?
Is there a contract or minimum commitment?
Monthly plans have no minimum commitment — cancel anytime. Annual plans require a 12-month commitment with no partial refunds. Enterprise plans may have custom terms.Terms of service →
How do I contact support?
How do I contact support?
Use the live chat widget, email support from Settings → Support, or browse the help center. Enterprise plans include phone support and priority queue.Support options →
Policies and legal
Terms of Service
Subscription terms, billing obligations, cancellation
Privacy Policy
How HoopAI handles your data
Data Processing Agreement
GDPR compliance and data processing terms
Need help?
- Live chat: Click the chat icon on any help center page
- Email: Send a message from Settings → Support in your account
- Phone: Available on Enterprise plans — support details →