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HoopAI uses a pay-as-you-go model for phone calls and SMS/MMS. Charges are deducted from your wallet balance in real time.

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Call rates

Rates shown are approximate and may vary. Check your account’s rate card in Settings → Phone Numbers → Pricing for exact current rates.

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SMS and MMS rates

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SMS segments

SMS messages longer than 160 characters are split into multiple segments. Each segment is billed separately:
  • Standard characters: 160 characters per segment
  • Unicode/emoji: 70 characters per segment (accented characters, non-Latin scripts)
  • A 300-character message = 2 segments = 2x the cost

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A2P 10DLC fees

A2P (Application-to-Person) registration is required for sending SMS from local US numbers.

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Toll-free verification fees

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How wallet credits work

All phone and SMS charges are deducted from your wallet balance:
  1. Add funds — go to Settings → Billing → Wallet and add a credit amount
  2. Auto-recharge — enable automatic top-up when your balance falls below a threshold
  3. Usage deductions — every call minute and SMS segment is deducted in real time
  4. Low balance alerts — receive email notifications when your balance is running low
If your wallet balance reaches $0, outbound calls and SMS will stop working. Enable auto-recharge to prevent service interruption.

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Viewing usage

Monitor your phone and SMS spending:
  • Settings → Billing → Usage — view daily, weekly, and monthly breakdowns
  • Reporting → Call Reporting — detailed call logs with duration and cost
  • Reporting → SMS Reporting — message counts, segments, and delivery rates
  • Conversations — per-message cost is visible on individual messages (click the info icon)

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Cost optimization tips

MMS messages cost 2–3x more than SMS. Only use MMS when you need to send images or media.
Every additional segment doubles or triples the cost. Keep messages concise to stay within one segment.
Emojis and special characters reduce the segment size from 160 to 70 characters. A short message with one emoji can cost 2–3x more.
Remove invalid numbers, landlines, and opted-out contacts. Sending to bad numbers wastes credits and can harm your sender reputation.
Toll-free numbers have higher throughput limits and may be more cost-effective for bulk campaigns.
Prevent unexpected service interruption by setting a low-balance alert and enabling auto-recharge at a comfortable threshold.
Last modified on March 6, 2026