Acceptable Use Policy

• Use the platform only for lawful business purposes
• Maintain accurate and current account information
• Keep your login credentials secure and confidential
• Maintain all necessary business licenses, permits, and insurance required for your operations
• Obtain all required permissions, consents, and authorizations before collecting, processing, or storing personal data through the platform
• Comply with all applicable accessibility laws and standards

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2.1 Platform integrity

• Reverse engineering — Decompiling, disassembling, reverse engineering, or otherwise attempting to extract the source code, underlying algorithms, or data models of the platform
• Derivative works — Creating derivative works based on the platform or any of its components
• Proprietary notices — Removing, altering, or obscuring any proprietary notices, labels, trademarks, or branding on the platform
• Unauthorized access — Accessing or attempting to access accounts, systems, or data without proper authorization
• Non-standard interfaces — Accessing the platform through any non-standard or unauthorized interface, tool, or automated means not provided or approved by HoopAI
• Security circumvention — Bypassing, disabling, or interfering with any security features, access controls, or content-filtering mechanisms
• Platform interference — Engaging in any activity that disrupts, degrades, or interferes with the normal operation of the platform, including denial-of-service attacks
• Robots.txt violations — Bypassing or ignoring robots.txt directives or other access-restriction mechanisms
• Scraping — Automated scraping, crawling, or harvesting of platform content or data without express written authorization

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2.2 Competitive misuse

• Competitor access — Using the platform by or on behalf of a competitor for the purpose of gaining competitive intelligence, benchmarking, or replicating platform features
• Misrepresentation — Misrepresenting your identity, affiliation, or the purpose of your use of the platform

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2.3 User conduct

• Harassment — Engaging in harassing, threatening, intimidating, predatory, or stalking conduct toward any individual
• Impersonation — Impersonating HoopAI employees, officials, or representatives, or any other person or entity
• Content tampering — Deleting, revising, or modifying content created by other users without authorization
• Attribution modification — Modifying, removing, or falsifying author attributions on content
• Unauthorized registration — Creating accounts or subscriptions without proper authorization or through fraudulent means

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2.4 Data export restrictions

• Do not export or transmit data in violation of applicable export control laws, including the Export Administration Regulations (EAR) and the International Traffic in Arms Regulations (ITAR)
• Do not provide platform access to individuals or entities in restricted jurisdictions or on sanctioned-party lists

• Illegal content — Any content that violates applicable local, state, national, or international laws
• Hate speech — Content that promotes hatred, discrimination, or violence against individuals or groups based on race, ethnicity, religion, gender, sexual orientation, disability, or other protected characteristics
• Malware — Viruses, trojans, worms, ransomware, spyware, or any other malicious software or code
• Fraudulent content — Content designed to deceive, defraud, or mislead users, including phishing schemes
• Intellectual property violations — Content that infringes on copyrights, trademarks, patents, trade secrets, or other intellectual property rights of third parties
• Explicit or exploitative material — Obscene, pornographic, or sexually exploitative content, particularly any content involving minors
• Defamatory content — Content that is knowingly false and damages the reputation of individuals or organizations

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4.1 Applicable regulations

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4.2 Your obligations

• Lawful basis — Maintain a lawful basis for all data processing activities conducted through the platform
• Notice and consent — Provide clear and conspicuous privacy notices and obtain all required consents before collecting or processing personal data
• Consent records — Maintain accurate and auditable records of all consents obtained from data subjects
• Jurisdiction compliance — Comply with notice and consent obligations specific to each jurisdiction in which you operate or where your contacts reside
• Data minimization — Collect and process only the personal data that is necessary for your stated purposes
• Contact data — Ensure you have all necessary permissions and consents for any Contact Data processed through the platform

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5.1 Messaging compliance requirements

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5.2 Prohibited messaging practices

• Spam — Sending unsolicited bulk messages or communications to individuals who have not opted in
• Purchased lists — Using purchased, rented, or third-party contact lists where recipients have not provided direct consent to receive communications from you
• Scraped contacts — Sending messages to contacts obtained through scraping, harvesting, or other unauthorized collection methods
• Opt-out violations — Failing to honor opt-out requests or continuing to send messages after a recipient has unsubscribed
• Missing unsubscribe — Sending marketing communications without a clear and functioning unsubscribe or opt-out mechanism
• Deceptive messaging — Using misleading sender information, subject lines, or message content

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6.1 Transparency and disclosure

• AI disclosure — You must clearly disclose to end users when they are interacting with an AI agent, chatbot, or automated system rather than a human
• No deceptive bots — AI agents must not be designed or configured to deceive users into believing they are communicating with a human
• Accurate responses — You are responsible for ensuring that AI-generated content and responses are accurate and not misleading

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6.2 AI usage restrictions

• Do not use AI agents to generate or distribute spam, phishing content, or malicious communications
• Do not use AI agents to harass, threaten, or intimidate individuals
• Do not use AI agents to impersonate real individuals without their explicit consent
• Do not train or configure AI agents to produce content that violates the Content Standards (Section 3) of this AUP
• Do not use AI automation to circumvent rate limits, security controls, or other platform restrictions

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7.1 Rate limits and quotas

• Respect all published API rate limits and usage quotas
• Do not attempt to circumvent rate limiting through multiple accounts, IP rotation, or other evasion techniques
• Implement proper error handling and exponential backoff for rate-limited requests

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7.2 API usage restrictions

• API access is for building integrations that complement your use of the HoopAI platform
• Do not use the API to build competing products or services
• Do not redistribute API access or resell API data to unauthorized third parties
• Do not use the API to perform bulk data extraction or scraping beyond your authorized use case
• Include proper attribution when required by the API terms

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7.3 Authentication and security

• Keep API keys, tokens, and credentials secure and confidential
• Rotate API credentials regularly and immediately revoke compromised credentials
• Do not share API credentials across organizations or embed them in client-side code
• Use HTTPS for all API communications

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8.1 Enforcement progression

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8.2 Immediate action

• Illegal activity or violations of criminal law
• Threats to the security or integrity of the platform
• Activity that poses risk of harm to other users or third parties
• Activity that exposes HoopAI to legal liability

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8.3 Appeals

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How to report

• Email: legal@hoopai.com
• Subject line: AUP Violation Report

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What to include

• Your name and contact information
• Description of the violation
• Relevant account names, URLs, or identifiers
• Screenshots or other supporting evidence (if available)
• Date and time of the observed violation