Savings at a glance
| Plan | Monthly billing | Annual billing | You save |
|---|---|---|---|
| Starter | 1,164/yr) | ~$97/mo billed annually | ~$175/yr |
| Pro | 3,564/yr) | ~$247/mo billed annually | ~$600/yr |
| Enterprise | 5,964/yr) | ~$414/mo billed annually | ~$1,000/yr |
Annual pricing is charged as a single upfront payment at the start of your billing year. Contact billing@hoopai.com or check Settings → Billing → Plan for current annual pricing.
How annual billing works
When you choose annual billing:- You are charged the full annual amount upfront on your start date
- Your account is active for 12 months from that date
- At the end of 12 months, you are automatically renewed at the same annual rate unless you cancel first
- Usage-based charges (calls, SMS, AI, email overage) continue to be billed monthly from your wallet, separate from the annual subscription
Monthly vs annual: which is right for you?
Choose monthly if:
- You are still evaluating HoopAI and not ready to commit
- Your usage is seasonal or project-based
- You want maximum flexibility to upgrade, downgrade, or cancel anytime
Choose annual if:
- You are actively using HoopAI as a core business tool
- You want to lock in the lowest per-month rate
- You prefer one predictable annual charge over 12 separate invoices
- You want to simplify your accounting with a single annual software expense
Switching from monthly to annual
Select Annual billing
Click Switch to Annual. You will see the discounted annual price and the prorated charge for switching mid-cycle.
Review and confirm
Review the amount. You’ll be charged today for the annual plan, minus any credit from your current monthly cycle’s unused days.
Switching from annual to monthly
You can switch to monthly billing, but the change takes effect at the end of your current annual period — not immediately. You will not receive a refund for unused months on your annual plan. To schedule a switch to monthly:- Go to Settings → Billing → Plan
- Click Switch to Monthly
- Confirm — your plan stays annual until the renewal date, then switches to monthly automatically
Cancelling an annual plan
If you cancel an annual plan:- You retain access through the end of your paid 12-month period
- No partial refund is issued for unused months
- Your data is retained for 90 days after access ends
Annual billing and add-ons
Add-ons (LC Phone, LC Email, AI features, etc.) are always billed monthly regardless of whether your base plan is monthly or annual. Switching to annual billing does not change how add-ons or usage charges are billed.Frequently asked questions
Can I upgrade my plan while on annual billing?
Can I upgrade my plan while on annual billing?
Yes. You can upgrade at any time. You’ll be charged a prorated amount for the price difference between your current annual plan and the new one, for the remaining months in your annual period.
Can I downgrade while on annual billing?
Can I downgrade while on annual billing?
Downgrades take effect at the end of your current annual period. You cannot downgrade mid-year on an annual plan.
What happens if I want to cancel partway through an annual plan?
What happens if I want to cancel partway through an annual plan?
Your access continues until the end of the paid annual period. Annual plan fees are non-refundable once the billing cycle has started.
Is annual billing available for add-ons?
Is annual billing available for add-ons?
Add-ons are billed monthly. Only the base subscription plan is available on an annual term.
Do I get an invoice for the full annual charge?
Do I get an invoice for the full annual charge?
Yes. A single invoice is generated when you are charged for the annual plan. It is available in Settings → Billing → Invoice History.
Can I pay the annual plan by bank transfer?
Can I pay the annual plan by bank transfer?
Yes. If you prefer to pay the annual amount via bank transfer instead of card, contact billing@hoopai.com to arrange it before your renewal date.