Communication add-ons
| Add-on | Cost | What it does |
|---|---|---|
| WhatsApp Business | $10.00/mo + per-message usage | Two-way WhatsApp messaging, broadcasts, and automated responses. Requires a Meta Business account. |
| LC Phone | $6.00/mo base + usage | Enhanced phone system with call tracking, IVR, ring groups, call whisper, and advanced routing. |
| LC Email | 0.675/1,000 emails | Dedicated email sending domain with isolated sender reputation. |
| Dedicated sending IP | $59.00/mo per domain | A dedicated IP for email. Enterprise plan only. |
Capacity add-ons
Expand beyond your plan’s included limits.| Add-on | Cost | Notes |
|---|---|---|
| Additional users | 45/user/mo | Starter: 30 · Enterprise: $15 |
| Additional phone numbers | 2.15/number/mo | Local: 2.15 · International: varies |
| Additional custom domains | 20/domain/mo | Beyond plan-included domain limit |
| Additional file storage | 5/GB/mo | Beyond plan-included storage |
AI add-ons
Optional AI features. Full token-based pricing on the AI Pricing page.| Add-on | Rate | Plans |
|---|---|---|
| Conversation AI | Token-based (or $49/mo unlimited) | Pro, Enterprise |
| Content AI credits | $0.0945/1,000 words | All plans |
| Voice AI | $0.06/min engine + tokens | Pro, Enterprise |
| Voice AI Unlimited | $97/mo | Pro, Enterprise |
| Reviews AI | $0.01/response | Pro, Enterprise |
| Workflow AI (Starter plan) | $10/mo (10,000 executions) | Pro, Enterprise |
| AI image generation | $0.063/image | Pro, Enterprise |
Business presence add-ons
Online Listings (Yext-powered)
Manage your business listings across 60+ directories — Google, Bing, Yelp, Apple Maps, Facebook, and more.| Billing period | Cost |
|---|---|
| Monthly | $30.00/mo |
| 6 months | $150.00 |
| Annual | $300.00 |
Reputation management
Included in Pro and Enterprise plans. Starter plan covers 1 location.Website and hosting add-ons
WordPress hosting
| Plan | Monthly cost | Includes |
|---|---|---|
| Single site | $10.00/mo | 1 WordPress site, managed hosting, SSL |
| 25 sites | $220.00/mo | 25 WordPress sites |
| Unlimited sites | $497.00/mo | Unlimited WordPress sites |
Branded mobile app
Publish your own branded iOS and Android app powered by HoopAI. Your clients use your branded app instead of the standard platform interface.| Billing period | Cost |
|---|---|
| Monthly | $497.00/mo |
| Quarterly | $1,491.00/quarter |
| Annual | $4,970.00/year |
- Custom branding (name, logo, colors, app icon)
- Listings on both Apple App Store and Google Play Store
- Monthly updates for OS and store compliance
- Push notification support
The app layout and feature set are fixed. Customization is limited to branding — name, colors, and logo.
Marketplace add-ons
The HoopAI Marketplace offers integrations, workflow templates, snapshots, and partner-built tools.| Category | Examples | Pricing |
|---|---|---|
| Workflow templates | Lead nurture sequences, booking flows | Free or one-time |
| Snapshot packages | Industry-specific pre-builds (real estate, dental, med spa) | One-time or subscription |
| Integrations | Payment gateways, scheduling tools, data enrichment | Free or monthly |
| Custom apps | Specialty tools from certified partners | Varies |
Marketplace charges appear as separate line items on your invoice. HoopAI does not mark up marketplace pricing — you pay the developer’s rate directly.
Other add-ons
| Add-on | Rate | Description |
|---|---|---|
| Premium workflow actions | 0.04/execution | Advanced workflow steps, premium integrations, multi-channel triggers |
| Address autocomplete | 0.00525/API call | Autocomplete for address input fields in forms and funnels |
| Ad Manager | Free | Facebook and Google ad reporting and management |
| Email address verification | $2.50 per 1,000 | Verify contact email validity before sending |
How to enable or disable an add-on
Find the add-on
Browse available add-ons. Some require a minimum plan tier — those show a badge indicating which plan is needed.
Frequently asked questions
Can I try an add-on before paying?
Can I try an add-on before paying?
Some add-ons offer a 7–14 day free trial. Check the add-on’s detail page in Settings → Billing → Add-Ons for trial availability.
Do add-on charges prorate when I enable mid-cycle?
Do add-on charges prorate when I enable mid-cycle?
Yes. When you enable an add-on, you are charged a prorated amount for the remaining days in your billing cycle. Future cycles charge the full monthly rate.
Can I set spending limits on add-ons?
Can I set spending limits on add-ons?
Yes. Go to Settings → Billing → Usage Limits to set a monthly cap on any usage-based add-on. When the cap is reached, the feature pauses until your next billing cycle.
Are add-ons available on annual plans?
Are add-ons available on annual plans?
Add-ons are billed monthly regardless of whether your base plan is monthly or annual.
Can I transfer a phone number to another account?
Can I transfer a phone number to another account?
Yes. Go to Settings → Phone Numbers, select the number, and click Transfer. The number retains its configuration during the transfer.