Product-Specific Terms

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Contact management, pipelines, and deals

• All CRM data is Customer Data — you own it and control it at all times
• HoopAI processes CRM data strictly as directed by you and in accordance with our Data Processing Agreement
• You may export your CRM data at any time during your subscription term
• Upon termination, CRM data is retained for 30 days before permanent deletion unless otherwise required by law

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Email, SMS, social media, forms, and surveys

• SMS and MMS messaging is subject to HoopAI Communications Terms (see Section 10 below)
• A2P 10DLC registration is required for all US-based SMS/MMS messaging campaigns
• You must comply with CAN-SPAM Act requirements for all commercial email, including providing a valid physical address and functioning unsubscribe mechanism
• You must comply with the Telephone Consumer Protection Act (TCPA) for all SMS/MMS communications, including obtaining prior express written consent
• Bulk messaging is subject to sending limits based on your plan tier and sender reputation

• You are responsible for complying with each social platform’s terms of service and advertising policies
• HoopAI is not responsible for changes to third-party platform APIs that may affect functionality

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Live chat, SMS, email, social DMs, phone, and voicemail

• Call recording features are available but you are responsible for complying with all applicable recording consent laws
• Many jurisdictions require two-party consent for call recording — you must disclose recording to all participants where required
• Recorded calls are stored as Customer Data and subject to your data retention settings

• SMS conversations are subject to HoopAI Communications Terms (Section 10)
• Social media messaging is subject to each platform’s terms and policies
• Email conversations are processed through HoopAI’s email infrastructure and subject to our Acceptable Use Policy

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Chatbots, voice AI, and agent actions

• HoopAI does not use your Customer Data to train AI models for public or cross-customer use
• Your inputs and outputs may be processed by specialized AI subprocessors as listed in our Data Processing Agreement
• AI-generated content is provided “as is” without warranty of accuracy

• You must disclose the use of AI to end users where required by applicable law or regulation
• Certain jurisdictions require explicit notice when consumers interact with automated systems — you are responsible for compliance

• You agree to use AI features in compliance with our Acceptable Use Policy and all applicable laws governing automated decision-making
• You are responsible for reviewing and validating all AI-generated outputs before use

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Booking widgets, scheduling, and round-robin

• All calendar data — including appointment details, attendee information, and scheduling preferences — is Customer Data
• Calendar sync operates through authorized OAuth connections to your calendar providers
• HoopAI does not access calendar data beyond what is necessary to provide the scheduling service

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Funnels, websites, blogs, memberships, communities, and courses

• You are solely responsible for all content published on sites built with HoopAI, including compliance with applicable laws, intellectual property rights, and our Acceptable Use Policy
• HoopAI provides the hosting infrastructure but does not review, approve, or endorse customer-published content

• Standard SSL certificates are provided on all HoopAI-hosted content at no additional charge
• Custom domains are supported and configured through your DNS provider
• HoopAI may remove or disable content that violates our Acceptable Use Policy or applicable law

• Access control for membership content is managed through the platform’s built-in authentication
• You are responsible for managing member access, billing, and content delivery

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Invoicing, subscriptions, payment processing, and order forms

• HoopAI integrates with third-party payment processors (e.g., Stripe). You must maintain your own account with the payment processor and agree to their terms
• HoopAI facilitates payment workflows but does not act as a payment processor — we do not directly handle, store, or process payment card data
• You are responsible for PCI DSS compliance as it relates to your use of payment features and your handling of cardholder data

• Certain payment features may be subject to transaction fees in addition to your subscription fees
• Current fee schedules are available in your account settings

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Workflows, triggers, actions, and if/else logic

• You are solely responsible for the design, configuration, and outcomes of your automated workflows
• HoopAI is not liable for actions taken by automated workflows, including but not limited to messages sent, records modified, deals moved, or contacts added/removed
• You should thoroughly test all workflows before activating them in production

• Workflow execution is subject to fair use limits based on your plan tier
• HoopAI may throttle or pause workflows that consume excessive resources or negatively impact platform performance

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Dashboards, attribution, and call tracking

• Reporting data is derived from your Customer Data and presented solely within your account
• HoopAI may aggregate and anonymize reporting data across the platform for the purpose of improving product features, benchmarking, and platform optimization
• Anonymized, aggregated data cannot be traced back to any individual customer or end user

• Call tracking numbers are provisioned through HoopAI Communications (see Section 10)
• Call recordings and transcriptions are Customer Data and subject to your data retention settings

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Phone numbers, messaging, and voice services

• Phone numbers provisioned through HoopAI are released 14 days after account termination — you must port numbers before this deadline to retain them
• Number availability varies by region and type (local, toll-free, etc.)

• A2P 10DLC registration is required for all US-based business messaging. You must complete registration and campaign verification before sending SMS/MMS
• All messaging must comply with carrier policies, TCPA, and applicable telecommunications regulations
• Message throughput limits vary based on your 10DLC trust score and campaign type

• Carrier surcharges, regulatory fees, and per-message/per-minute rates apply to all communication services
• Current rate schedules are available in your account settings and are subject to change with notice

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Rate limits, fair use, and third-party data handling

• API access is subject to rate limits based on your plan tier. Current rate limits are published in our API documentation
• HoopAI reserves the right to modify rate limits at any time to ensure platform stability

• API usage is subject to a fair use policy. Excessive API calls, bulk data extraction, or patterns that negatively impact platform performance may be throttled or restricted
• Automated scraping of the HoopAI platform or API is prohibited

• You are solely responsible for the security and data handling practices of third-party applications you connect to HoopAI
• HoopAI is not responsible for data breaches, data loss, or privacy violations caused by third-party integrations
• You should review the privacy policies and security practices of all third-party applications before granting them access to your HoopAI data