Connecting a Facebook page
1
Open integrations
Navigate to Settings > Integrations and locate the Facebook integration card.
2
Click Connect
Click Connect next to Facebook. A Facebook login window opens.
3
Authenticate and grant permissions
Log in to the Facebook account that manages your business page. Grant all requested permissions — page management, messaging, leads access, and ads.
4
Select pages to connect
After authentication, a list of Facebook Pages you manage appears. Select the page(s) you want to connect and click Save.
5
Verify the connection
The connected page appears in the Facebook integration panel with a green status indicator.
Connecting multiple Facebook pages
You can connect more than one Facebook Page to the same account. Each page operates independently — Lead Ads, Messenger conversations, and form field mappings are configured per page. To add another page, click Connect Another Page in the Facebook integration panel and repeat the authentication process. Use the same Facebook login or a different one if different pages are managed by different Facebook accounts.Facebook Lead Ads integration
Facebook Lead Ads capture contact information directly within Facebook — no landing page required. When connected, leads flow into your CRM automatically.1
Create a Lead Ad in Facebook Ads Manager
Build your lead form in Facebook Ads Manager with the fields you want to capture (name, email, phone, custom questions).
2
Map form fields
In Settings > Integrations > Facebook, click Form Field Mapping for your connected page. Map each Facebook form field to the corresponding contact field in the CRM.
3
Test the integration
Use Facebook’s Lead Ads Testing Tool to submit a test lead. Verify the contact appears in your CRM within 1-2 minutes.
4
Set up automation
Create a workflow triggered by Form Submitted to automatically tag, assign, and follow up with new leads from Facebook.
Facebook domain verification
Domain verification proves to Facebook that you own the domain associated with your ads and pages. This is required for certain ad features and link sharing.1
Open Facebook Business Settings
Go to your Facebook Business Settings and navigate to Brand Safety > Domains.
2
Add your domain
Enter your domain name and click Add.
3
Add the verification meta tag
Facebook provides a meta tag. Add it to your funnel or website’s header code in the HoopAI page builder under SEO / Tracking Code > Header.
4
Verify
Return to Facebook Business Settings and click Verify. The domain status changes to verified.
Troubleshooting
Facebook token expired
Facebook token expired
Facebook access tokens expire periodically. When this happens, the integration shows a disconnected or error status. Go to Settings > Integrations > Facebook, disconnect the page, and reconnect by authenticating again. This generates a fresh token.
Facebook pages not showing during connection
Facebook pages not showing during connection
Ensure you are logging in with the Facebook account that has admin access to the page. If you recently created the page, wait a few minutes and try again. Also confirm you granted all requested permissions during the OAuth flow — declining any permission can hide pages from the list.
Lead Ads not syncing
Lead Ads not syncing
Verify the following:
- The correct Facebook Page is connected in Settings
- Form field mapping is complete for all form fields
- The Lead Ad campaign is active and the form is published
- Test using Facebook’s Lead Ads Testing Tool to confirm the integration pipeline is working
Messenger messages not appearing in conversations
Messenger messages not appearing in conversations
Confirm that Messenger permissions were granted during the Facebook connection. Go to Settings > Integrations > Facebook and check that the connected page shows Messenger as enabled. If not, disconnect and reconnect with full permissions.
Disconnection issues
Disconnection issues
If the Facebook integration keeps disconnecting:
- Check that your Facebook account is not restricted or flagged
- Ensure the connected Facebook Page has not been unpublished or transferred
- Verify that no other platform is overriding the page’s webhook subscriptions
- Reconnect the integration and monitor for 24 hours
Multiple admins managing the same page
Multiple admins managing the same page
Only one platform connection can be active per Facebook Page at a time. If another team member connects the same page from a different account, the original connection may break. Coordinate with your team to ensure only one account connects each page.