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The HoopAI mobile app keeps you connected to your business from anywhere. Manage conversations, respond to leads, send invoices, book appointments, and record personalized video messages — all from your phone. Whether you are at a client meeting, traveling, or simply away from your desk, the app ensures no opportunity is missed.
HoopAI mobile app article

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Why this matters

Speed of response is one of the most critical factors in lead conversion. Research shows that responding within 5 minutes vs. 30 minutes can result in up to 21 times higher qualification rates. Without the mobile app, you are tied to your desk — and leads go cold. With the app and push notifications enabled, you can respond to any incoming message within seconds from anywhere.

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How to get started with the mobile app

1

Download the app

Search for the HoopAI app (or the branded app name specific to your account) in the Apple App Store (iOS) or Google Play Store (Android). Download and install it.
HoopAI app download
2

Log in with your existing credentials

Use the same email address and password you use on the desktop platform. No separate account is needed — the mobile app is a fully synchronized version of your HoopAI account.
3

Enable push notifications

When prompted, allow the app to send push notifications. This is essential — it ensures you are alerted immediately when a new message, missed call, or notification comes in, even when your phone is locked.
If you skip enabling notifications, you will not receive real-time alerts for new leads and messages. This defeats the key purpose of the mobile app — immediate awareness and response.
4

Navigate the key features

From the app’s home screen, you can access:
  • Conversations: Read and reply to messages from all channels (SMS, email, social, etc.)
  • Contacts: View, add, and update contact records
  • Opportunities: View and update your sales pipeline
  • Invoices: Create and send Text 2 Pay invoices
  • Calendars: View upcoming appointments and book new ones
HoopAI mobile app navigation
5

Send personalized video messages

From within a conversation, tap the video icon to record a short personalized video message. Send it directly to a contact via SMS. Personalized video messages significantly increase reply and conversion rates compared to plain text.
Record a 30-60 second video addressing the contact by name. Use it as a first-touch follow-up for new leads — the personal touch stands out dramatically in a world of automated text messages.
6

Send Text 2 Pay invoices from mobile

In any conversation, tap the invoice icon to create and send a payment request. The contact receives a secure payment link via text and can pay immediately from their own phone — no separate invoicing tool needed.
Text 2 Pay invoice on mobile

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Key points

Push notifications are the difference between a 2-minute response time and a 2-hour response time. Leads contacted within 5 minutes are dramatically more likely to convert. Enable notifications for every channel — especially missed calls and new SMS messages.
Video messages stand out from standard text responses and build instant personal connection. Record a short video addressing the contact by name — it dramatically increases reply rates compared to plain text follow-ups.
The Conversations inbox in the mobile app is identical to the desktop version. All channels — SMS, email, Facebook, Instagram, Google My Business — are unified in one thread per contact.

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Key benefits

Manage your business from anywhere — no need to be at a desk.
Push notifications alert you to every new message and incoming call instantly.
All communication channels are accessible from the same mobile interface.
Record and send personalized video messages that dramatically increase conversion rates.
Send Text 2 Pay invoices and collect payment from any location.
Last modified on March 8, 2026