Download the HoopAI mobile app to manage conversations, contacts, opportunities, and invoices from anywhere — on iOS or Android.
The HoopAI mobile app keeps you connected to your business from anywhere. Manage conversations, respond to leads, send invoices, book appointments, and record personalized video messages — all from your phone. Whether you are at a client meeting, traveling, or simply away from your desk, the app ensures no opportunity is missed.
The Mobile App lesson in the HoopAI Academy Quick Start
Speed of response is one of the most critical factors in lead conversion. Research shows that responding within 5 minutes vs. 30 minutes can result in up to 21 times higher qualification rates. Without the mobile app, you are tied to your desk — and leads go cold. With the app and push notifications enabled, you can respond to any incoming message within seconds from anywhere.
Search for the HoopAI app (or the branded app name specific to your account) in the Apple App Store (iOS) or Google Play Store (Android). Download and install it.
Downloading the HoopAI app from the App Store or Google Play
2
Log in with your existing credentials
Use the same email address and password you use on the desktop platform. No separate account is needed — the mobile app is a fully synchronized version of your HoopAI account.
3
Enable push notifications
When prompted, allow the app to send push notifications. This is essential — it ensures you are alerted immediately when a new message, missed call, or notification comes in, even when your phone is locked.
If you skip enabling notifications, you will not receive real-time alerts for new leads and messages. This defeats the key purpose of the mobile app — immediate awareness and response.
4
Navigate the key features
From the app’s home screen, you can access:
Conversations: Read and reply to messages from all channels (SMS, email, social, etc.)
Contacts: View, add, and update contact records
Opportunities: View and update your sales pipeline
Invoices: Create and send Text 2 Pay invoices
Calendars: View upcoming appointments and book new ones
The main navigation screen of the HoopAI mobile app
5
Send personalized video messages
From within a conversation, tap the video icon to record a short personalized video message. Send it directly to a contact via SMS. Personalized video messages significantly increase reply and conversion rates compared to plain text.
Record a 30-60 second video addressing the contact by name. Use it as a first-touch follow-up for new leads — the personal touch stands out dramatically in a world of automated text messages.
6
Send Text 2 Pay invoices from mobile
In any conversation, tap the invoice icon to create and send a payment request. The contact receives a secure payment link via text and can pay immediately from their own phone — no separate invoicing tool needed.
Sending a Text 2 Pay invoice from within a conversation on mobile
Push notifications are the difference between a 2-minute response time and a 2-hour response time. Leads contacted within 5 minutes are dramatically more likely to convert. Enable notifications for every channel — especially missed calls and new SMS messages.
Personalized video messages
Video messages stand out from standard text responses and build instant personal connection. Record a short video addressing the contact by name — it dramatically increases reply rates compared to plain text follow-ups.
Managing multiple channels on mobile
The Conversations inbox in the mobile app is identical to the desktop version. All channels — SMS, email, Facebook, Instagram, Google My Business — are unified in one thread per contact.
