.png?fit=max&auto=format&n=EQK5eX9kTD8NzWwA&q=85&s=878008bf159fcc4964d0c0d508b6e400)
You must have at least one active payment integration (such as Stripe) connected in your Hoop account before products can be added to funnels or websites.
Product not appearing in the selector
If you cannot find your product when configuring a funnel or website page, check the following:Verify the product exists
Navigate to Payments > Products in Hoop. Confirm the product is listed and has a status of Active. Draft or archived products do not appear in the product selector.
Check your payment integration
Go to Settings > Integrations > Payments and confirm your payment provider is connected and showing a green status. A disconnected integration prevents products from loading.
Pricing display issues
Price shows as $0.00
Price shows as $0.00
Open the product in Payments > Products and verify that a price has been set. If you are using price variants, ensure at least one variant has a non-zero amount. Save the product, then re-add it to the funnel step.
Wrong currency displayed
Wrong currency displayed
The currency is determined by your payment integration settings, not by the product itself. Go to Settings > Integrations > Payments and confirm the correct default currency is selected.
Recurring price not showing billing interval
Recurring price not showing billing interval
For subscription products, the billing interval (monthly, yearly, etc.) must be set at the price level. Edit the product, open the price configuration, and ensure the Recurring option is selected with the correct interval.
Order form configuration
When adding a product to a funnel step, the order form element must be configured correctly.| Issue | Solution |
|---|---|
| Order form not saving product selection | Ensure you click Save inside the order form settings panel, then save the overall page |
| Quantity selector not appearing | Enable the Allow quantity selection toggle in the order form element settings |
| Bump offer not visible | Add the bump product separately in the order form settings under Order bumps |
| Form submits but no order is created | Confirm the funnel step type is set to Order form or Checkout, not Opt-in |
Payment integration requirements
Products require an active payment integration to process transactions. If orders are failing:- Verify your Stripe or payment provider account is in live mode, not test mode, for production funnels
- Confirm the API keys in Settings > Integrations > Payments are current and have not been rotated without updating Hoop
- Check that your payment provider account is fully onboarded and can accept payments in the selected currency
Product variant issues
If you offer multiple variants (sizes, tiers, durations) and they are not behaving correctly:- Variants not showing on the page: Re-add the product to the order form after creating new variants. The editor does not auto-refresh variant lists.
- Customer sees the wrong variant selected by default: The first variant in the list is selected by default. Reorder variants in Payments > Products by dragging them to the desired position.
- Variant price mismatch: Each variant maintains its own price. Edit the individual variant to correct the amount rather than editing the parent product price.
Still not working?
If you have verified all of the above and the issue persists:- Open an incognito or private browser window and test the live funnel URL
- Check the browser developer console (
F12) for JavaScript errors that may indicate a script conflict - Contact Hoop support with the funnel or website URL, the product name, and a description of the expected versus actual behavior