Funnel and website troubleshooting

This guide covers the most common funnel and website issues in HoopAI with solutions for each.

Page not loading

Cause	Fix
Page not published	Go to the funnel/website builder and click Publish
Domain not connected	Verify domain setup in Settings → Domains
DNS not propagated	Wait 24–48 hours after DNS changes. Check with a tool like whatsmydns.net
Page builder error	Clear browser cache, try a different browser, or rebuild the problematic section
Script or code conflict	Disable custom code temporarily to isolate the issue

Domain not connecting

Verify DNS records

Go to Settings → Domains and check that the required A record or CNAME is correctly configured in your DNS provider.

Check for conflicting records

Remove any conflicting A, AAAA, or CNAME records for the same subdomain.

Wait for propagation

DNS changes take 15 minutes to 48 hours. Use whatsmydns.net to check propagation status.

Verify domain ownership

Ensure the domain is not locked or restricted by your registrar.

SSL certificate errors

Error	Fix
”Not secure” warning	SSL certificate has not been provisioned yet. Wait 24 hours after domain connection
Certificate expired	Usually auto-renews. If not, disconnect and reconnect the domain in Settings → Domains
Mixed content warning	Your page loads resources (images, scripts) over HTTP. Update all URLs to HTTPS
SSL not provisioning	Verify DNS records are correct. Remove any CAA records that block certificate issuance

Tracking code not firing

Issue	Fix
Facebook Pixel not tracking	Verify the pixel ID in Settings → External Tracking. Check for ad blockers
Google Analytics not recording	Confirm the GA4 measurement ID is correct. Check browser extensions blocking tracking
Custom scripts not executing	Ensure scripts are in the correct placement (head vs body). Check browser console for JavaScript errors
Conversion tracking missing	Verify the tracking code is on the thank-you/confirmation page, not the form page

Form not submitting

Cause	Fix
Required fields not filled	Check which fields are marked required — users may be missing one
CAPTCHA blocking submissions	Test without CAPTCHA to isolate. If spam protection is too aggressive, switch to a lighter option
Custom code conflict	Disable any custom JavaScript on the page
Form action URL broken	Re-embed the form or check the form’s integration settings
Browser extensions interfering	Test in incognito mode

Slow page speed

Large images

Compress images before uploading. Use WebP format. Target under 200KB per image. Avoid images wider than 1920px.

Too many sections or elements

Simplify page design. Remove unused sections. Each element adds to load time.

External scripts

Third-party scripts (chat widgets, analytics, pixels) add load time. Load non-critical scripts asynchronously or defer them.

Video auto-play

Auto-playing videos significantly increase load time. Use a thumbnail with a play button instead.

Custom fonts

Limit custom fonts to 2 families maximum. Each font adds a network request.

Mobile display issues

Issue	Fix
Text too small on mobile	Use the mobile preview in the builder and increase font sizes for mobile
Elements overlapping	Check responsive settings. Some elements need separate mobile positioning
Horizontal scrolling	An element is wider than the screen. Check for fixed-width elements and set them to 100% width on mobile
Buttons too small to tap	Make buttons at least 44px tall on mobile
Images not scaling	Set image width to 100% on mobile in element settings

Always preview your pages in the builder’s mobile view before publishing. Test on an actual phone for the most accurate experience.

404 errors

Cause	Fix
Page URL changed	Update links pointing to the old URL. Set up a URL redirect in Settings → Domains → URL Redirects
Page deleted	Restore from the funnel builder if available, or rebuild
Wrong URL structure	HoopAI page URLs follow the format `yourdomain.com/funnel-path/page-path`. Verify the full URL
Subdirectory mismatch	Ensure the domain is connected to the correct funnel or website

Custom code conflicts

If your page breaks after adding custom code:

Isolate the issue — remove the custom code and verify the page works
Check the browser console — open Developer Tools (F12) and look for JavaScript errors
Avoid jQuery conflicts — HoopAI uses its own scripts. If you load jQuery, wrap your code in a no-conflict wrapper
Use the correct placement — tracking scripts go in the head; interactive scripts go in the body
Test in incognito — browser extensions can interfere with custom scripts

General

Communication

Websites & Funnels

Workflows & Data

Integrations & Social

Funnel and website troubleshooting

Page not loading

Domain not connecting

SSL certificate errors

Tracking code not firing

Form not submitting

Slow page speed

Mobile display issues

404 errors

Custom code conflicts

​Page not loading

​Domain not connecting

​SSL certificate errors

​Tracking code not firing

​Form not submitting

​Slow page speed

​Mobile display issues

​404 errors

​Custom code conflicts

Page not loading

Domain not connecting

SSL certificate errors

Tracking code not firing

Form not submitting

Slow page speed

Mobile display issues

404 errors

Custom code conflicts