Clearing your browser cache removes temporarily stored files and data that may cause pages to display incorrectly or fail to load. If you experience visual glitches, outdated content, or unexpected errors in the HoopAI platform, clearing your cache is often the fastest fix.
Clearing your cache may sign you out of websites and remove saved preferences. Bookmark any important pages before proceeding.
When to clear your cache
You should clear your browser cache when you experience any of the following:
- Pages in Hoop display outdated information or styling
- Features that previously worked stop functioning
- You see a blank screen or elements fail to load
- Error messages appear after a platform update
- Images or assets appear broken or missing
Clear cache by browser
Google Chrome
Mozilla Firefox
Microsoft Edge
Safari
Open Chrome settings
Click the three-dot menu icon in the top-right corner of Chrome and select Settings.
Navigate to privacy settings
In the left sidebar, click Privacy and security, then select Delete browsing data.
Select what to clear
Switch to the Advanced tab. Set the time range to All time. Check the following boxes:
- Cached images and files
- Cookies and other site data (optional, but recommended if issues persist)
Clear the data
Click Delete data. Wait for the process to complete, then close and reopen Chrome.
You can also press Ctrl + Shift + Delete (Windows) or Cmd + Shift + Delete (Mac) to jump directly to the clear browsing data dialog.
Open Firefox settings
Click the hamburger menu icon in the top-right corner and select Settings.
Navigate to privacy settings
In the left sidebar, click Privacy & Security. Scroll down to the Cookies and Site Data section.
Clear the data
Click Clear Data. Check both Cookies and Site Data and Cached Web Content, then click Clear.
Restart Firefox
Close and reopen Firefox to ensure the changes take effect.
Open Edge settings
Click the three-dot menu icon in the top-right corner and select Settings.
Navigate to privacy settings
In the left sidebar, click Privacy, search, and services. Scroll down to Clear browsing data and click Choose what to clear.
Select what to clear
Set the time range to All time. Check Cached images and files and optionally Cookies and other site data.
Clear the data
Click Clear now. Restart Edge when complete.
Open Safari preferences
In the menu bar, click Safari, then select Settings (or Preferences on older versions).
Navigate to privacy settings
Click the Privacy tab, then click Manage Website Data.
Remove cached data
Click Remove All to clear all cached data, or search for specific sites and remove them individually.
Restart Safari
Close and reopen Safari to complete the process.
Try a hard refresh first
Before clearing your entire cache, try a hard refresh on the page that is causing issues. A hard refresh bypasses the cache for that specific page.
A hard refresh only clears the cache for the current page. If you experience issues across multiple pages in Hoop, a full cache clear is recommended.
After clearing your cache
Once you have cleared your cache:
- Navigate back to the HoopAI platform and sign in
- Verify that the issue you were experiencing is resolved
- If the issue persists, try using an incognito or private browsing window to rule out browser extensions as the cause
If clearing your cache and using an incognito window does not resolve the issue, contact Hoop support with details about the problem, including your browser name and version, operating system, and any error messages you see.
