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DNS configuration issues
Domain not connecting after adding DNS records
Verify the correct record type
Hoop requires either a CNAME or A record depending on the domain type. Subdomains (e.g.,
app.yourdomain.com) use a CNAME, while root domains (e.g., yourdomain.com) use an A record. Confirm you added the correct type in your DNS provider.Check for conflicting records
If a CNAME and an A record exist for the same hostname, they will conflict. Remove the conflicting record in your DNS provider’s dashboard before adding the Hoop record.
Confirm the record value
Double-check that the record value matches exactly what Hoop provides in Settings > Domains. A single typo will prevent the connection.
Wait for propagation
DNS changes can take anywhere from 5 minutes to 48 hours to propagate globally. Use a tool like whatsmydns.net to check propagation status.
Some DNS providers add the root domain automatically. If Hoop asks you to create a CNAME for
app, do not enter app.yourdomain.com — just enter app. Check your provider’s documentation for their specific convention.SSL certificate issues
| Issue | Cause | Fix |
|---|---|---|
| SSL certificate not provisioning | DNS records not yet propagated | Wait up to 48 hours, then re-check in Settings > Domains |
| ”Not Secure” warning in browser | SSL certificate pending or expired | Click Refresh SSL in the domain settings panel |
| Mixed content warnings | Page loads resources over HTTP instead of HTTPS | Ensure all embedded links, images, and scripts use https:// URLs |
Domain verification failures
Check the TXT record
Some domain setups require a TXT verification record. Navigate to Settings > Domains, copy the TXT record value, and add it to your DNS provider under the specified hostname.
Remove proxy settings temporarily
If you use Cloudflare or a similar CDN, set the DNS record to DNS Only (gray cloud) instead of Proxied (orange cloud) until verification completes. You can re-enable the proxy afterward.
Custom domain setup for funnels and websites
Add the domain in settings first
Go to Settings > Domains and add your custom domain. Complete DNS verification before assigning it to a funnel or website.
Assign the domain to your funnel or website
Open the funnel or website builder, navigate to Settings, and select your verified domain from the dropdown. Publish the page after assigning the domain.
Email sending domains
- Navigate to Settings > Email Services and click Add Sending Domain
- Add the SPF TXT record and DKIM CNAME records provided by Hoop to your DNS
- Wait for verification to complete — this can take up to 24 hours
- Once verified, select the domain as your default sending domain in email campaigns
FAQs
How long does DNS propagation take?
How long does DNS propagation take?
Most DNS changes propagate within 1–2 hours, but it can take up to 48 hours in some cases. During this time, the domain may work intermittently depending on the user’s location.
Can I use the same domain for my funnel and website?
Can I use the same domain for my funnel and website?
You can use the same root domain with different subdomains. For example, use
www.yourdomain.com for your website and offers.yourdomain.com for your funnel.Why does my domain show a Hoop-branded page instead of my content?
Why does my domain show a Hoop-branded page instead of my content?
This happens when the domain is verified and connected but not assigned to a specific funnel, website, or landing page. Assign the domain to your published content in the builder settings.