Accessing signature settings
Navigate to Settings > My Profile > Email Signature to create or edit your personal email signature.Creating a signature
Open the signature editor
In Settings > My Profile, scroll to the Email Signature section and click Edit.
Design your signature
Use the rich text editor to build your signature. Include:
- Name and title — your full name and job title
- Contact information — phone number, email address
- Company details — company name, address, website
- Logo or headshot — upload an image for visual branding
- Social links — link to LinkedIn, Twitter/X, or other profiles
HTML signatures
For advanced formatting, switch to the HTML editor:- In the signature editor, click HTML or Source to toggle to raw HTML mode
- Paste your custom HTML signature code
- Preview the result and click Save
Assigning signatures per user
Each user in the account can have their own signature:- The user navigates to Settings > My Profile > Email Signature
- They create or edit their personal signature
- The signature is applied automatically to emails sent by that user
Using in conversations vs. campaigns
| Context | Behavior |
|---|---|
| Conversations | Your personal email signature is appended to every email sent from the Conversations inbox |
| Email campaigns | Campaign emails use the signature configured in the campaign builder’s footer settings. Your personal signature is not automatically included — add it to the campaign template if desired |
| Workflow emails | Workflow email actions can include the sending user’s signature via the {{user.signature}} merge tag |
Mobile signature
Emails sent from the HoopAI mobile app use the same signature configured in your profile settings. There is no separate mobile-only signature — changes made on desktop apply to mobile and vice versa.If your signature includes images hosted on external URLs, ensure those URLs remain accessible. Broken image links result in missing visuals in your signature across all outgoing emails.