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Logging in
Navigate to your HoopAI subdomain — typicallyplatform.hoopai.com or a custom URL your administrator has set up. Enter your email address and password, then click Sign In.
If you are a team member who was invited by an admin, check your email for an invitation from HoopAI. The email contains a link to set your password and activate your account. The link expires after 24 hours — ask your admin to resend if it has expired.
Setting your password for the first time
When you receive your invitation email:Click the activation link
Open the invitation email and click Activate Account or Set Password. This opens a secure password-creation page.
Create a strong password
Choose a password that is at least 8 characters and includes a mix of letters, numbers, and symbols. Avoid reusing passwords from other services.
Forgot your password?
Click Forgot password? on the login screen. Enter your email address and you will receive a reset link within a few minutes. Check your spam folder if it does not arrive.Enabling two-factor authentication (2FA)
Two-factor authentication adds an extra layer of security to your account. After logging in, navigate to Settings > My Profile and scroll to the Two-Factor Authentication section.
Open My Profile
Click your name or avatar in the bottom-left corner of the sidebar, then select Profile Settings, or go to Settings > My Profile.
Enable 2FA
Toggle on Two-Factor Authentication. You can choose to receive a code via SMS or use an authenticator app such as Google Authenticator or Authy.
Your profile settings
After your first login, visit Settings > My Profile to personalise your account:
- Name and photo — shown in conversations and assigned records
- Email signature — appended automatically to outbound emails
- Notification preferences — control which alerts you receive and how
Frequently asked questions
My invitation link has expired. What do I do?
My invitation link has expired. What do I do?
Contact your account administrator and ask them to go to Settings > My Staff, find your user record, and click Resend Invite. A new activation email will be sent immediately.
I can't log in — the platform says my account is inactive.
I can't log in — the platform says my account is inactive.
Your admin may have deactivated your user. Ask them to check Settings > My Staff and reactivate your account.
Can I use Google or Microsoft to log in?
Can I use Google or Microsoft to log in?
Single sign-on (SSO) availability depends on your plan. Check with your admin or contact HoopAI support for SSO setup instructions.
Where can I change my time zone?
Where can I change my time zone?
Your personal time zone is set under Settings > My Profile > Personal Information. This controls how appointment times and scheduled messages appear to you. The account-wide time zone (used for automation and booking pages) is set separately under Settings > Business Profile.