What’s new: API v2 is now generally available with comprehensive endpoints for contacts, opportunities, calendars, conversations, workflows, and payments.Why it matters: Build powerful custom integrations with a modern, well-documented REST API.How to use it: Access the API documentation at Settings > API > Documentation and generate your API key.
What’s new: A dedicated developer portal with interactive API explorer, code samples in multiple languages, and webhook event documentation.Why it matters: Developers can build integrations faster with comprehensive, interactive documentation.How to use it: Visit the API Reference section in the help center or access it from Settings > API.
What’s new: Send custom HTTP requests to any external URL from within workflows, with configurable headers, body, and authentication.Why it matters: Connect HoopAI to any third-party system without middleware like Zapier.How to use it: Add the Custom Webhook action in the workflow builder and configure your endpoint.
December 13, 2023
What’s new: Subscribe to real-time webhook events for contacts, appointments, opportunities, payments, and conversations with configurable retry logic.Why it matters: Build reactive integrations that respond instantly to platform events.How to use it: Go to Settings > API > Webhooks and create event subscriptions.
What’s new: Monitor your API usage, rate limits, and error rates in a dedicated dashboard with historical charts and alerts.Why it matters: Proactively manage API consumption and avoid hitting rate limits.How to use it: Navigate to Settings > API > Usage to view your dashboard.
What’s new: Webhook triggers now support HMAC signature verification, API key authentication, and IP whitelisting for secure integrations.Why it matters: Ensure only authorized systems can trigger your workflows.How to use it: Configure authentication on any webhook trigger in the workflow builder.
December 6, 2023
What’s new: Create, update, or delete up to 100 records per API call with batch endpoints for contacts, opportunities, and tasks.Why it matters: Dramatically reduce API calls for bulk operations and improve integration performance.How to use it: Use the /batch endpoints documented in the API reference.
What’s new: Build and publish custom OAuth 2.0 applications that integrate with HoopAI, with an app approval and marketplace submission process.Why it matters: Create distributable integrations that other HoopAI users can install with one click.How to use it: Register your app in Settings > API > My Apps and follow the OAuth 2.0 setup guide.
November 29, 2023
What’s new: Add custom form fields to your booking pages that map directly to contact custom fields in HoopAI.Why it matters: Collect additional qualifying information at the point of booking.How to use it: Edit your calendar type and add fields in the Booking Form tab.
What’s new: View and manage all scheduled email campaigns in a unified queue with drag-to-reschedule and conflict detection.Why it matters: Prevent email fatigue by seeing all upcoming sends in one view.How to use it: Go to Marketing > Email > Scheduled to view the campaign queue.
What’s new: Trigger any workflow via a dedicated API endpoint, passing custom data that maps to workflow variables.Why it matters: Start automations programmatically from any external system.How to use it: Enable API Trigger on any workflow and use the generated endpoint URL.
November 22, 2023
What’s new: Round-robin scheduling now supports priority rules based on contact attributes, ensuring VIP leads get assigned to senior team members.Why it matters: Route high-value bookings to your best closers automatically.How to use it: In round-robin calendar settings, configure Priority Rules with contact field conditions.
What’s new: Email templates now maintain a version history with the ability to preview and restore any previous version.Why it matters: Experiment with template changes without fear of losing your working version.How to use it: In the email builder, click Version History to browse and restore past versions.
November 15, 2023
What’s new: Create group booking calendars where multiple people can book the same time slot, perfect for workshops, classes, and webinars.Why it matters: Eliminates manual coordination for group sessions.How to use it: Create a new calendar and select Group Booking as the type, then set your participant limit.
What’s new: Show different email content blocks based on contact attributes, tags, or custom field values within a single campaign.Why it matters: Send one campaign that feels personally tailored to each segment.How to use it: In the email builder, add a Dynamic Block and configure the display conditions.
What’s new: Calendar bookings can now auto-generate Google Meet links in addition to Zoom, with the link included in all confirmation and reminder emails.Why it matters: Teams using Google Workspace get seamless video meeting links.How to use it: Connect Google Meet in Settings > Integrations and enable it in your calendar settings.
November 8, 2023
What’s new: Collect payments at the time of booking with configurable pricing, deposits, and package selection directly on the booking page.Why it matters: Reduce no-shows and streamline revenue collection for paid consultations and services.How to use it: In your calendar settings, enable Payments and link a product or set a custom amount.
What’s new: The email builder has been completely rebuilt with a faster drag-and-drop interface, new content blocks, mobile preview, and undo/redo support.Why it matters: Create professional emails faster with a significantly improved editing experience.How to use it: The new builder is the default when creating or editing any email template or campaign.
November 1, 2023
What’s new: Set date-specific availability overrides for holidays, vacations, or special schedules without changing your regular availability.Why it matters: Manage your schedule exceptions without disrupting your normal booking patterns.How to use it: In your calendar settings, go to Availability > Date Overrides and add specific dates.
What’s new: A customizable preference center where contacts can manage their email subscriptions, choosing which types of emails to receive.Why it matters: Reduces full unsubscribes by giving contacts granular control over their preferences.How to use it: Customize your preference center in Marketing > Email > Preference Center.
What’s new: Visually map incoming webhook data fields to contact fields, custom fields, and workflow variables with a drag-and-drop mapper.Why it matters: Set up webhook integrations without technical knowledge of JSON path syntax.How to use it: On any webhook trigger, click Map Fields after receiving a test payload.
October 25, 2023
What’s new: Appointment confirmation emails now include one-click reschedule and cancel links that take contacts to a self-service page.Why it matters: Reduces no-shows by making it easy for contacts to manage their appointments.How to use it: Reschedule and cancel links are automatically included in confirmation emails. Customize the behavior in calendar settings.
What’s new: A visual segment builder lets you create complex audience segments using AND/OR logic across contact fields, tags, engagement, and behavior.Why it matters: Send highly targeted campaigns without exporting and filtering in spreadsheets.How to use it: In Marketing > Email > Segments, click Create Segment and build your conditions.
October 18, 2023
What’s new: A comprehensive email analytics dashboard showing delivery rates, open rates, click rates, unsubscribe trends, and revenue attribution across all campaigns.Why it matters: Understand your overall email program health and identify improvement opportunities.How to use it: Navigate to Marketing > Email > Analytics.
What’s new: Offer multiple meeting locations (in-person addresses, video call, phone) on a single booking page and let the contact choose.Why it matters: Flexible meeting options increase booking rates.How to use it: In your calendar settings, add multiple locations under the Location tab.
What’s new: Branch workflows based on any contact field value, tag, list membership, or custom field with support for complex nested conditions.Why it matters: Create sophisticated automation paths that adapt to each contact’s profile.How to use it: Add an If/Else condition in the workflow builder with your desired contact attribute filters.
October 11, 2023
What’s new: Browse and install professionally designed email templates from a built-in marketplace, categorized by industry and use case.Why it matters: Get started quickly with templates that look great on all devices.How to use it: In the email builder, click Templates > Marketplace to browse available designs.
What’s new: Fully customize booking confirmation pages and emails with your branding, custom messages, next-step instructions, and additional resource links.Why it matters: Make a great impression after booking and reduce pre-appointment questions.How to use it: Edit the confirmation settings in your calendar type under Confirmation.
October 4, 2023
What’s new: When contacts unsubscribe, they can optionally provide feedback on why, with aggregated insights visible in your email analytics.Why it matters: Understand why people leave so you can improve your email strategy.How to use it: Enable feedback collection in Marketing > Email > Unsubscribe Settings.
What’s new: Run A/B tests on any funnel page with traffic splitting, conversion tracking, and automatic winner selection after reaching statistical significance.Why it matters: Systematically optimize your funnels for higher conversion rates.How to use it: In the funnel editor, click A/B Test on any page to create a variant.
What’s new: Track SMS delivery status (delivered, failed, undelivered) within workflow execution history with carrier error codes.Why it matters: Identify and troubleshoot SMS delivery issues per contact.How to use it: View delivery reports in the workflow execution history for any SMS action.
September 27, 2023
What’s new: A full-featured blog builder with categories, tags, author profiles, RSS feeds, and SEO settings integrated into your HoopAI website.Why it matters: Drive organic traffic with a professional blog without external platforms.How to use it: Go to Sites > Websites, select your site, and click Blog to start creating posts.
What’s new: Add post-purchase one-click upsell pages that charge the customer’s payment method on file without re-entering payment details.Why it matters: Dramatically increase average order value with frictionless upsells.How to use it: In the funnel builder, add an Upsell step after your order confirmation page.
September 20, 2023
What’s new: A completely rebuilt funnel builder with true drag-and-drop editing, section templates, responsive controls, and a new modern element library.Why it matters: Building high-converting funnels is now significantly faster and more intuitive.How to use it: All new funnels use the v2 builder. Existing funnels can be migrated from Funnels > Settings > Migrate.
What’s new: Track revenue directly attributed to email campaigns with conversion windows, product-level attribution, and ROI calculations.Why it matters: Prove the financial impact of your email marketing efforts.How to use it: Revenue data appears automatically on campaign analytics when payment tracking is enabled.
What’s new: Wait steps can now use a global time setting that respects the contact’s timezone and business hours configuration.Why it matters: Ensure follow-ups happen at appropriate times regardless of the contact’s location.How to use it: Toggle Business Hours and Contact Timezone on any wait step.
September 13, 2023
What’s new: Choose from 100+ pre-designed section templates (hero, features, testimonials, pricing, FAQ) to build pages by assembling sections.Why it matters: Build professional pages in minutes by combining pre-designed sections.How to use it: In the funnel builder, click Add Section and browse the template library.
What’s new: Preview how your emails render across 30+ email clients and devices before sending, including Gmail, Outlook, Apple Mail, and mobile apps.Why it matters: Ensure your emails look perfect everywhere your audience reads them.How to use it: In the email builder, click Preview and Test > Inbox Preview.
September 6, 2023
What’s new: Map custom domains and subdomains to individual funnels with automatic SSL certificate provisioning and DNS verification.Why it matters: Professional branded URLs increase trust and conversion rates.How to use it: In funnel settings, go to Domain and add your custom domain.
What’s new: Smart lists now support dynamic date-based filters like last 7 days, this month, and days since last activity that update automatically.Why it matters: Keep segments current without manually updating date ranges.How to use it: Create a smart list and use the relative date filter options.
What’s new: Automatically resend campaigns to contacts who did not open the first time, with a different subject line, after a configurable delay.Why it matters: Recover lost opens with minimal effort and maximize campaign reach.How to use it: After sending a campaign, click Resend to Non-Openers and configure the subject and delay.
August 30, 2023
What’s new: Add exit-intent popups and sticky notification bars to any funnel page with timing, scroll, and click triggers.Why it matters: Capture abandoning visitors and highlight offers with attention-grabbing overlays.How to use it: In the funnel builder, add a Popup or Sticky Bar element from the elements panel.
What’s new: Each email list now has a health score based on bounce rate, engagement rate, and list hygiene metrics with improvement recommendations.Why it matters: Maintain healthy lists that protect your sender reputation.How to use it: View list health scores in Marketing > Email > Lists.
August 23, 2023
What’s new: Define global header and footer sections that automatically apply to all pages of your website, with one-click updates across the entire site.Why it matters: Maintain consistent navigation and branding without editing every page individually.How to use it: In the website editor, go to Global Sections and create your header and footer.
What’s new: A dedicated funnel analytics dashboard showing step-by-step conversion rates, drop-off analysis, and revenue per visitor metrics.Why it matters: Identify exactly where prospects drop off so you can optimize those steps.How to use it: Open any funnel and click the Analytics tab.
What’s new: Pre-built appointment reminder workflow templates with configurable timing (24hr, 1hr, 15min before) across email, SMS, and push.Why it matters: Reduce no-shows dramatically with multi-channel reminder sequences.How to use it: In workflows, select the Appointment Reminder template and customize your timing and channels.
August 16, 2023
What’s new: Sell membership and course access directly from funnel order forms with automatic member provisioning upon payment.Why it matters: Seamless purchase-to-access flow for digital products.How to use it: In your order form, link a membership offer and access is granted automatically after purchase.
What’s new: Set maximum email frequency per contact per day and week to prevent over-communication across campaigns and automations.Why it matters: Prevents subscriber fatigue and reduces unsubscribe rates.How to use it: Configure frequency caps in Marketing > Email > Settings > Sending Limits.
August 9, 2023
What’s new: Per-page SEO settings with meta title, description, Open Graph image, canonical URL, and robots directives.Why it matters: Full control over how your pages appear in search results and social shares.How to use it: In the page editor, click SEO Settings to configure all meta properties.
What’s new: The product element in funnels has been redesigned with new layout options, quantity selectors, variant support, and improved mobile rendering.Why it matters: Better product presentation leads to higher conversion rates.How to use it: Drag the Product element into your funnel page and explore the new configuration options.
What’s new: Bulk update contact fields, tags, owner assignment, and pipeline stage for selected contacts with a single action.Why it matters: Mass data cleanup and organization tasks that used to take hours now take seconds.How to use it: Select contacts in the list view and click Bulk Actions > Update Fields.
August 2, 2023
What’s new: View all scheduled and sent email campaigns on a visual calendar with drag-to-reschedule and color coding by campaign type.Why it matters: Plan your email content calendar visually and avoid scheduling conflicts.How to use it: In Marketing > Email, switch to the Calendar view.
What’s new: Native video element supporting YouTube, Vimeo, and self-hosted videos with autoplay, thumbnail customization, and gated content options.Why it matters: Video on landing pages significantly increases engagement and time on page.How to use it: Add the Video element in the funnel builder and paste your video URL.
July 26, 2023
What’s new: A brand new drag-and-drop email editor with content blocks, saved sections, mobile editing, and real-time co-editing support.Why it matters: Create beautiful, responsive emails without touching code.How to use it: The new editor is available when creating any email campaign or template.
What’s new: Inject custom HTML, CSS, and JavaScript into any website page’s head or body, with site-wide and per-page options.Why it matters: Add tracking pixels, custom widgets, and advanced styling without limitations.How to use it: In the page editor, go to Settings > Custom Code and add your snippets.
What’s new: Filter and branch workflows based on a contact’s last activity date, type, and channel for re-engagement campaigns.Why it matters: Identify and re-engage inactive contacts automatically.How to use it: Add an If/Else condition using the Last Activity filter options.
July 19, 2023
What’s new: Add countdown timers to funnel pages with fixed-date or evergreen (per-visitor) options and customizable styling.Why it matters: Urgency and scarcity elements increase conversion rates on sales pages.How to use it: Add the Countdown Timer element in the funnel builder and configure your deadline.
What’s new: The email builder now automatically generates a clean plain text version of your HTML email, with the option to customize it.Why it matters: Plain text versions improve deliverability and display in clients that do not render HTML.How to use it: When creating an email, the plain text version is generated automatically. Click Plain Text to edit.
July 12, 2023
What’s new: A standalone form builder for creating surveys, contact forms, and lead capture forms with conditional logic and custom thank-you pages.Why it matters: Capture leads anywhere without needing a full funnel.How to use it: Go to Sites > Forms and create a new form, then embed it on any page.
What’s new: Redesigned checkout pages with two-step ordering, express checkout support, trust badge placement, and mobile-optimized layouts.Why it matters: Optimized checkout flows reduce cart abandonment.How to use it: Update your order form settings to use the new checkout layout options.
What’s new: Workflows can now detect when a contact replies to an SMS and branch to different paths based on their response content.Why it matters: Create interactive SMS conversations that adapt based on contact responses.How to use it: Add an SMS Reply condition after any SMS action in the workflow builder.
July 5, 2023
What’s new: CSV import for email lists now supports column auto-detection, duplicate handling options, and a preview of matched records before importing.Why it matters: Cleaner imports with fewer errors and no accidental duplicates.How to use it: Use the improved import wizard in Marketing > Email > Lists > Import.
What’s new: A responsive image gallery element with lightbox, carousel, masonry, and grid layouts for showcasing products, portfolios, or results.Why it matters: Visual social proof and portfolio displays increase credibility on landing pages.How to use it: Add the Image Gallery element in the funnel builder and upload your images.
June 28, 2023
What’s new: A visual journey builder for creating multi-step email automation sequences with branching, delays, and goal conditions.Why it matters: Design complex nurture sequences visually instead of building separate workflows.How to use it: Go to Marketing > Email > Automations and create a new journey.
What’s new: XML sitemaps are automatically generated and updated for all website pages, with the ability to exclude specific pages or set priority.Why it matters: Proper sitemaps help search engines discover and index your content.How to use it: Sitemaps are generated automatically. Customize in Sites > Websites > Settings > SEO.
June 21, 2023
What’s new: Create AMP-enabled emails with interactive elements like carousels, accordions, and forms that work directly in the inbox.Why it matters: Interactive emails get higher engagement and allow actions without visiting a website.How to use it: Toggle AMP in the email builder and add interactive AMP elements.
What’s new: Apply custom CSS to individual funnel pages without affecting other pages in the same funnel.Why it matters: Fine-tune the appearance of specific pages for advanced design needs.How to use it: In the funnel page editor, go to Settings > Custom CSS and add your styles.
What’s new: Trigger workflows when a contact opens a specific email or clicks a specific link, enabling behavior-based follow-up sequences.Why it matters: React to engagement signals in real time with targeted follow-ups.How to use it: Select the Email Opened or Link Clicked trigger in the workflow builder.
June 14, 2023
What’s new: Edit and preview the mobile version of your website separately, with mobile-specific visibility controls and styling overrides.Why it matters: Optimize the mobile experience without compromising desktop design.How to use it: In the website editor, click the Mobile toggle to switch to mobile editing mode.
What’s new: Real-time deliverability monitoring with inbox placement tracking, spam score checking, and blacklist alerts.Why it matters: Proactively catch deliverability issues before they impact your campaigns.How to use it: Navigate to Marketing > Email > Deliverability for your monitoring dashboard.
June 7, 2023
What’s new: Reorder funnel steps by dragging pages in the funnel builder sidebar, with automatic URL redirect management.Why it matters: Restructure your funnel flow without rebuilding pages.How to use it: In the funnel builder sidebar, drag pages to reorder them.
What’s new: Send email campaigns directly to contacts with specific tags without creating a separate list, with multi-tag AND/OR logic.Why it matters: Quick targeted sends without list management overhead.How to use it: When selecting campaign recipients, choose Tags and select your targeting criteria.
What’s new: A customizable live chat widget for your website that connects to the HoopAI conversation inbox with AI-powered auto-responses.Why it matters: Convert website visitors into leads with instant chat engagement.How to use it: Go to Sites > Chat Widget and customize the appearance, then copy the embed code.
May 31, 2023
What’s new: Test up to three subject line variants on a subset of your list, with the winning subject automatically sent to the remainder.Why it matters: Data-driven subject line optimization for better open rates.How to use it: When composing a campaign, click A/B Test Subject and add your variants.
What’s new: Apply CSS and JavaScript globally across all pages in a funnel from a single configuration point.Why it matters: Consistent styling and tracking across your entire funnel without per-page editing.How to use it: In funnel settings, go to Custom Code and add your global CSS and scripts.
May 24, 2023
What’s new: Check your email’s spam score before sending with detailed feedback on content, links, authentication, and formatting issues.Why it matters: Avoid the spam folder by fixing issues before you hit send.How to use it: In the email builder, click Spam Check to analyze your email.
What’s new: Track thank you page views as conversions with source attribution, showing which traffic sources drive the most conversions.Why it matters: Understand which marketing channels deliver the best ROI.How to use it: Conversion tracking is automatic for thank you pages. View data in funnel analytics.
What’s new: Contacts receive an automated activity score based on email engagement, website visits, form submissions, and conversation activity.Why it matters: Quickly identify your most active and engaged leads.How to use it: Activity scores appear on contact records and can be used as filters in smart lists.
May 17, 2023
What’s new: A full-featured HTML code editor alongside the drag-and-drop builder with syntax highlighting, auto-completion, and live preview.Why it matters: Developers and designers can fine-tune email HTML when the visual editor is not enough.How to use it: In the email builder, click Code Editor to switch to HTML mode.
What’s new: Built-in page analytics showing visits, unique visitors, bounce rate, and average time on page without external analytics tools.Why it matters: Understand website performance directly in HoopAI.How to use it: View analytics in Sites > Websites > Analytics for each site and page.
May 10, 2023
What’s new: Granular responsive design controls let you adjust padding, font sizes, visibility, and layout per breakpoint (desktop, tablet, mobile).Why it matters: Pixel-perfect designs on every screen size.How to use it: In the funnel builder, use the breakpoint switcher to adjust settings per device.
What’s new: Set custom preheader text that appears next to the subject line in inbox previews, with character count guidance.Why it matters: Effective preheaders increase open rates by providing additional context in the inbox.How to use it: When composing a campaign, fill in the Preheader field below the subject line.
May 3, 2023
What’s new: Design custom 404 error pages for your website with helpful navigation links, search, and branded messaging.Why it matters: Turn dead-end pages into opportunities to guide visitors back to useful content.How to use it: In website settings, go to Pages > 404 Page and customize the design.
What’s new: Test entirely different funnel pages against each other with traffic splitting at the URL level and consolidated conversion reporting.Why it matters: Compare radically different page designs, not just element variations.How to use it: In funnel settings, create a Split URL Test and add your variant pages.
April 26, 2023
What’s new: Automatic hard bounce suppression with bounce classification (hard, soft, complaint), retry logic for soft bounces, and list cleaning recommendations.Why it matters: Protect your sender reputation with automated bounce handling.How to use it: Bounce management is automatic. Review bounced contacts in Marketing > Email > Bounces.
What’s new: A dedicated testimonial element with carousel, grid, and featured layouts, star ratings, photos, and video testimonial support.Why it matters: Social proof elements are critical for conversion and now easy to add.How to use it: Add the Testimonial element in the funnel builder and add your customer reviews.
What’s new: Trigger workflows when an opportunity moves to a specific pipeline stage, with conditions for the previous stage and deal value.Why it matters: Automate stage-specific actions like sending proposals, scheduling calls, or notifying team members.How to use it: Select the Pipeline Stage Changed trigger in the workflow builder.
April 19, 2023
What’s new: Over 200 pre-built funnel templates organized by industry and goal (lead generation, sales, webinar, course launch, local business).Why it matters: Launch funnels in minutes instead of hours by starting from proven templates.How to use it: When creating a new funnel, browse the Template Library and select your starting point.
What’s new: Track clicks on individual links within an email with click counts, unique clicks, and click-through rates per link.Why it matters: Understand which CTAs and links resonate most with your audience.How to use it: View per-link click data in the campaign analytics after sending.
April 12, 2023
What’s new: Protect individual website pages or entire sites with password access, with customizable password entry pages.Why it matters: Share draft sites with clients or create simple gated content without full membership setup.How to use it: In page settings, enable Password Protection and set your password.
What’s new: A comparison pricing table element with feature rows, highlighted plans, annual/monthly toggles, and CTA buttons per tier.Why it matters: Professional pricing presentation increases conversions for SaaS and service businesses.How to use it: Add the Pricing Table element in the funnel builder and configure your tiers.
April 5, 2023
What’s new: Control campaign send speed with configurable throttling to spread delivery over hours or days instead of sending all at once.Why it matters: Gradual sending protects deliverability for large lists and prevents server overload.How to use it: When scheduling a campaign, configure Send Speed in the delivery options.
What’s new: Upload custom favicons and configure browser tab titles, social sharing images, and theme colors per website.Why it matters: Complete brand control across every touchpoint where your site appears.How to use it: In website settings, go to Branding and upload your favicon and social images.
What’s new: Trigger workflows when specific tags are added or removed from contacts, with support for tag combinations using AND/OR logic.Why it matters: Tags are a simple yet powerful way to initiate automations based on contact categorization.How to use it: Select the Tag Added or Tag Removed trigger in the workflow builder.
March 29, 2023
What’s new: Blog posts now support structured data markup, custom slugs, canonical URLs, and automatic Open Graph tags for social sharing.Why it matters: Better search visibility and social sharing for your blog content.How to use it: Configure SEO settings on each blog post in the SEO tab.
What’s new: Preview how your emails look in dark mode across popular email clients before sending.Why it matters: Over 80% of users have dark mode enabled — ensure your emails look great for them.How to use it: In the email builder, click Preview > Dark Mode to see the dark mode rendering.
March 22, 2023
What’s new: Upload and use custom fonts (WOFF, WOFF2, TTF) in your funnels alongside the existing Google Fonts library.Why it matters: Maintain exact brand typography across your marketing pages.How to use it: In funnel settings, go to Fonts > Upload Custom Font and apply it to your elements.
What’s new: Create multilingual website versions with a language switcher widget and per-language SEO settings.Why it matters: Reach international audiences with properly localized website content.How to use it: In website settings, enable Multi-Language and add your supported languages.
What’s new: Detailed error reports for failed contact imports with row-level error messages and the ability to download and fix only the failed rows.Why it matters: Fix import issues quickly without re-importing your entire file.How to use it: After an import with errors, download the error report from the import history.
March 15, 2023
What’s new: Full undo and redo support in the funnel builder with up to 50 history states, including element additions, deletions, and style changes.Why it matters: Experiment freely knowing you can always go back.How to use it: Use Ctrl+Z (undo) and Ctrl+Shift+Z (redo) or the toolbar buttons.
What’s new: Design a custom-branded unsubscribe page with options to manage preferences instead of fully unsubscribing.Why it matters: A professional unsubscribe experience reduces full opt-outs and maintains brand trust.How to use it: Customize your unsubscribe page in Marketing > Email > Settings > Unsubscribe Page.
March 8, 2023
What’s new: Real-time mobile preview in the funnel builder showing exactly how your page will appear on phones and tablets.Why it matters: Design mobile-first pages without switching devices or publishing drafts.How to use it: Click the Mobile icon in the funnel builder toolbar to toggle mobile preview.
What’s new: A single workflow can now have multiple triggers, with contacts entering from any trigger path and merging into the same action sequence.Why it matters: Consolidate similar automations into one workflow instead of maintaining duplicates.How to use it: In the workflow builder, click Add Trigger to add additional entry points.
March 1, 2023
What’s new: The v2 funnel builder enters public beta with a completely new drag-and-drop engine, layer panel, design tokens, and a rebuilt element library.Why it matters: A faster, more intuitive builder for creating high-converting marketing funnels.How to use it: Opt in to the v2 beta in Settings > Labs > Funnel Builder v2.
What’s new: Create multiple sender profiles with different from names, email addresses, and reply-to settings for use across campaigns.Why it matters: Send from the right identity for each campaign (marketing, support, personal).How to use it: Manage sender profiles in Marketing > Email > Settings > Sender Profiles.
What’s new: Automatic duplicate contact detection based on email, phone, and name matching with merge suggestions and bulk merge tools.Why it matters: Keep your database clean and avoid sending duplicate messages.How to use it: View duplicate suggestions in Contacts > Duplicates and merge or dismiss matches.
February 22, 2023
What’s new: The website builder has been completely rebuilt with a new visual editor, pre-designed sections, blog integration, and improved performance.Why it matters: Build professional multi-page websites faster with a modern editing experience.How to use it: Create a new website in Sites > Websites to use the v2 builder.
What’s new: Clone any email campaign including its design, recipients, and settings with one click, making it easy to create series or reuse successful campaigns.Why it matters: Save time by building on what already works.How to use it: On any campaign, click Clone to create an editable copy.
February 15, 2023
What’s new: Define conversion goals within workflows and track conversion rates at each step to identify drop-off points.Why it matters: Optimize your automations based on actual conversion data, not assumptions.How to use it: In the workflow builder, click Set Goal and define your conversion criteria.
What’s new: Add internal notes and team comments to contact records with @ mentions, timestamps, and file attachments.Why it matters: Centralize team communication about each contact for better collaboration.How to use it: On any contact record, use the Notes tab to add notes and mention team members.
What’s new: Organize email templates into custom categories and folders with search and filtering for quick access.Why it matters: Find the right template instantly as your template library grows.How to use it: In Marketing > Email > Templates, use folders and categories to organize.
February 8, 2023
What’s new: Improved domain management with automatic SSL renewal, DNS configuration wizard, and subdomain routing for multiple sites.Why it matters: Reliable, hassle-free domain setup for all your web properties.How to use it: Manage domains in Settings > Domains with the guided setup wizard.
What’s new: New custom field types including file upload, signature, date range, multi-select dropdown, and numerical with validation rules.Why it matters: Capture any type of data on contact records without workarounds.How to use it: Create custom fields in Settings > Custom Fields with the new type options.
February 1, 2023
What’s new: Export detailed campaign analytics to CSV including per-recipient engagement data, device stats, and link click details.Why it matters: Deep-dive into campaign performance in your own spreadsheets or BI tools.How to use it: On any campaign analytics page, click Export and select your data points.
What’s new: Set maximum enrollment limits per workflow with options for daily, weekly, or total caps and queue management for overflow contacts.Why it matters: Control automation volume to stay within messaging limits or manage team capacity.How to use it: In workflow settings, configure Enrollment Limits with your desired caps.
January 25, 2023
What’s new: A curated library of 50+ website templates organized by industry (agency, restaurant, real estate, fitness, SaaS) with one-click installation.Why it matters: Launch a complete website in minutes by starting from a professional template.How to use it: When creating a new website, browse the Template Library and select your industry.
What’s new: View a complete email engagement history per contact showing every campaign received, opened, clicked, and replied to.Why it matters: Understand each contact’s email interaction history for better personalization.How to use it: On any contact record, go to the Email tab to view their engagement history.
What’s new: View a contact’s current pipeline positions and opportunity details directly from the contact record without navigating to the pipeline.Why it matters: Faster context when reviewing a contact’s sales status.How to use it: On any contact record, see the Opportunities section for pipeline positions.
January 18, 2023
What’s new: An in-line image editor within the email builder with crop, resize, filters, text overlay, and optimization for email-friendly file sizes.Why it matters: Edit images without leaving the email builder or opening external tools.How to use it: Click any image in the email builder and select Edit to open the image editor.
What’s new: Fine-tune website design at desktop, tablet, and mobile breakpoints with independent styling controls for each device size.Why it matters: Deliver the best possible experience on every screen size.How to use it: In the website editor, use the breakpoint switcher in the toolbar.
January 11, 2023
What’s new: Workflow engine performance upgrades deliver 3x faster action execution and reduced queue wait times during peak usage.Why it matters: Time-sensitive automations execute closer to real time.How to use it: No action needed — all workflows benefit automatically.
What’s new: Customize the required email footer with your business information, unsubscribe link style, and branding while maintaining CAN-SPAM compliance.Why it matters: Professional footers that match your brand while staying legally compliant.How to use it: Customize footer settings in Marketing > Email > Settings > Footer.
What’s new: Redesigned contact search with instant results, search across all fields (including custom fields), and saved search history.Why it matters: Find any contact instantly, no matter what information you remember about them.How to use it: Use the global search bar or the search field in the contacts list.
January 4, 2023
What’s new: A refreshed dashboard with customizable widget layout, quick stats, recent activity feed, and team performance overview.Why it matters: Start every day with a clear picture of your business health and pending tasks.How to use it: The new dashboard is live on login. Customize the layout by clicking Edit Dashboard.
What’s new: Right-click context menus and keyboard shortcuts in the email builder for faster editing including duplicate, copy style, and swap content.Why it matters: Power users can build emails significantly faster with keyboard-driven workflows.How to use it: Right-click any element in the email builder or use keyboard shortcuts shown in the help panel.