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Notes in HoopAI are free-text entries attached to a contact record, used to capture conversation history, internal observations, or any context about that contact. When a new note is created — by a team member or an automation — HoopAI sends a NoteCreate event to all configured webhook endpoints. This event is useful for syncing notes to external CRMs, logging contact interactions, or triggering workflows based on new information added to a record.

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Payload

FieldTypeDescription
typestringAlways "NoteCreate"
locationIdstringSub-account ID the note belongs to
idstringUnique ID of the newly created note
bodystringText content of the note
contactIdstringID of the contact this note is associated with
dateAddedstringISO 8601 timestamp when the note was created

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Example payload

{
  "type": "NoteCreate",
  "locationId": "ve9EPM428h8vShlRW1KT",
  "id": "otg8dTQqGLh3Q6iQI55w",
  "body": "Loram ipsum",
  "contactId": "CWBf1PR9LvvBkcYqiXlc",
  "dateAdded": "2021-11-26T12:41:02.193Z"
}
Last modified on March 4, 2026